Residence Inn Birmingham Hoover

Extra spacious room, comfortable bed, very friendly staff, and great breakfast.

Nothing. Our stay was excellent!

Bed was soft

Had a sour smell and the water wasn't hot

The staff is very friendly and helpful. The space is well maintained. We have stayed here for years when visiting my brother who lives nearby and the hotel remains spotless.

There was tape on our windows, I'm assuming to keep out the drafty air.

Excellent choices and enjoyed

It was excellent

This was my second stay in August 2025, at the Residence Inn, Hoover during my home kitchen total renovation this Summer. Earlier, in March, I stayed at this hotel at the beginning of my renovation. On my March arrival, I asked for assistance from a short, gentleman who told me promptly on requesting assistance with helping with the elevator and my dog and bags. "THIS IS NOT A FULL-SERVICE HOTEL. This indicated to me that he did not wish to assist me and was poor customer service. The staff could have be more friendly; I felt somewhat isolated at night unless Chantel was working. The night check-in lady was very Icey. During this second stay, due to the front desk being so slow to help me and acting resentful, unless Maria, or Chantel was there. I learned to stay away from the front desk and ask at a minimal for towels, water, supplies. Walmart across the street makes it easy to avoid Hotel prices on sodas and ice cream. They did one thing right at five each afternoon they would make cookies, and usually I would grab me and Cosmo my dog one each afternoon. There was one sweet, kind smiling lady on evening shift, Chantel Thompson (Cookie-Monster). She saved my stay with her conversation and laughter, and during the day a very pleasant Janet Hartmann, was there to help and her dog. I also enjoyed talking to Housekeepers, Dominga was my favorite, I highly recommend her services. The attitude of the staff was well your here, except for Chantel, and Janet and the warm housekeeper Domingo who saved my trip.

The location was perfect and staff were great

The ice machine in fridge was broken- so no ice The TV did not work The bathroom light was burnt out The mattress was so hard, woke up with back ache

Great Location and Price.

I couldn’t stay Longer.

Nice and clean and staff is friendly.