Residence Inn Birmingham Hoover

Everything was great except the horrible pull out mattress on couch. 2 rooms and both were like sleeping on rocks.

They canceled my reservation n never called me back!! They emailed me of my credit card issues with cancellation at the same time I was to check in… me n my family drove from Maryland only to have our lodging cancelled!! Very unprofessional and inconsiderate as well incompetent… I’m requesting my refund to my card..in addition a complimentary stay for 48-72 hours stay free of charge

Inconveniences..

The exterior was neat and tidy. The room that I was given was in need of repairs. Pictures will show the condition of the room that I got and the equally awful view from my windows. It was a terrible stay. When I arrived, the floors had crumbs and needed to be vacuumed. It was awful from the start. The females at the front desk were sweet and helpful. The breakfast lady was sweet and helpful too.

good value

2 br room was spacious and perfect for a small family. Nice staff and clean.

Overall good visit. It was clean and comfortable. Only issues...difficult to find parking, and front desk was unattended when trying to check out. But we would still stay again if in the area.