Henlopen Oceanfront Hotel

The overall property was beautiful and the room lived up to expectations with a gorgeous ocean view. However, we had a problem with a leaking AC that was never addressed. We also found the that the front desk staff was extremely unwelcoming and lacked hospitality instincts and skills. Never a hello or good morning .. and when we questioned the AC after first time no response, the desk clerk was dismissive - and claimed that we were blaming her since no one had resolved the issue. For $600+ per night we expected better service.

The hotel felt more like an apartment building, but without the convenience of a restaurant. It was clean and in a convenient location, however it had no charm nor coziness.

Unit had a good sized refrigerator/freezer. Easy parking and close to restaurants.

Liked the location and easy access to beach and all things Rehoboth. Hotel is dated and lacks a few key amenities, including a washer/dryer on site.

It was right on

Close o beach

Very friendly and helpful front desk staff

Situated at the end of the boardwalk, it is quieter yet near enough to all the restaurants and shops. The rooms are decent size snd clean. Easy parking.

I didn’t like that the property wasn’t maintained correctly. When we arrived, a staff member was smoking and it was giving me a headache. There was brown water in the walkway. When we finally checked into our room, we tried to use the key to get in and a staff member was inside and said “you have the wrong room.” He didn’t open the door at first, but when he did, he said he was painting. He then said “that they should not have given us that room because they knew that he was painting.” So we went back down to the front desk. It took them about 15 minutes to give us another room. When we went to the next room, it wasn’t even a partial ocean view like advertised. It was dirty and it had trash next to the patio doors with dirt in the hinges. There was mold on the bathroom fixtures, and there was dirt in the corners of the rooms. So we went back to the front desk and told them we couldn’t stay in that room because I really wasn’t comfortable. After 30 minutes of waiting the front desk clerk came back and said we can clean the room. So I asked for a refund. She went back in the back office and finally a supervisor came out and said she’s not authorized to give me a refund. So I asked for a manager. She said there was no manager available at this time and that I could not get a refund. So my wife and I left and contacted Expedia. After 72 hours of waiting, we ended up losing $337 and had to find new hotel. This was the worst hotel experience we had.

The staff were pleasant and very helpful. The room was perfect for our stay. The coffee machine in the lobby added to our pleasure in the morning along with the rocking chairs at the boardwalk. Very welcoming!