LOCATION: Good location, close to convenience store and eateries all on 1 road.Bus stop just outside hotel 5 min walk. Beach 15 min walk away.
CHECK IN/WELCOME: Reception beautiful very large seating area and nice welcome however check in is late at 4.00pm. No signage for reception at front tof hotel after drop off, payment required for city tax, breaksges in room, safe, towels: payment required up front instead of just charging your card at the end of stay.
CONFUSION: The advertised hotel and all it's restaurants and facilities are across 4 different sites not in 1 location,
HOTEL ROOM: Beautiful bed but very high, dark room, old safe with clunky key/lock 20 euro deposit,, a bit dusty on some surfaces, large kitchen areas with good appliances and cookware, nice balcony with table and chairs and rack for hanging out washed clothes, no tea or waters upon check in, iron,dustpan and mop within the room. microwave and fridge, iron and iron board within room. No full length mirror, no peepholes in rooms, dim lighting in room,phone
CUSTOMER SERVICE: No general manager and some staff not able to understand questions due to language barrier, was not made aware of the different hotel sites, how to book speciality restaurants , how to exit main site(card is needed to exit) due to security gate, not told that water not available and towels carry a charge
HOTEL LAYOUT:The advertised hotel and all it's restaurants and facilities are across 4 different sites , we were not advised of this on check in. To get to the other site adjacent there is a walk at the back and not signed very clearly. There is a step up to rooms and to reception- easy to trip.To get to the other sites you have to fully exit the site. majority of speciality restaurants at top of steep hill which they are currently working on, hopefully lift access will be available in future as quite a walk for people with less mobility.
AMENITIES: No water provided by hotel, extortionate charge for towels for the week, There is another seating area right next to pool but I can't see the rest of guests because a portion and there's chairs near the kids play area but they are indoor sofas and we're covered by the near tree sap, also seculed away from other guests, no benches outside of front of hotel to rest. The pool area only opens at 9.30 am.
HOTEL ENTERTAINMENT: Not enough chairs in evening, the entertainment space is small and by the pool. only 1 hour entertainment each night (karaoke, opera, singing) and bar closed at 10pm with lights being switched off and guests left outside on evening
HOTEL CLEANLINESS: overall clean however a cat was around the outside eating area approaching guests when eating, snacks by poolside (burgers etc) were left out by not covered so left to open air and insects. Plastic cups sometimes dirty with leftover juice
FOOD: Have to book all speciality restaurants through Reception . Normal in house restaurant seated by staff, friendly staff overall, food mid to cold but microwave provided, food good but not covered - e.g charcuterie board left uncovered, the grilled food was amazing,The speciality restaurants are a 15 min walk down to the other site whereby it's cobblestones down a hill and back up to the primary hotel site. shorter meal times and no drinks are available after 11pm. in house food quite receptive but okay. Great breakfast selection, good selection of alcoholic drinks, cocktails and wine,
SUGGESTED IMPROVEMENTS: Earlier check in, clear explanation of towels, water, about the 4 different sites, free shuttle between sites, proper clear coloured map of all the sites, an app to book speciality restaurants, allow people tos sit where they want, for early check outs complimentary breakfast snack box should be provided and guests should have access to sandwiches upon check in- we saw this was offered on 1 day but wasn't present on our check in day, add more hangers to the wardrobe, tea bags and complimentary water in room on check in , put a bench at front entrance of hotel, have juice available in reception- not just hot drinks as per the machine,longer drink and own restaurant opening times, earlier pool opening times on certain days for earlier swim, signage on the step ups on hotel rooms and reception entry to avoid tripping, fresh plastic cups, porters for luggage, hotter food, more
righter lights needed in room, front signage outside hotel for reception location,art on walls in rooms, a booklet should be included in all rooms to advise on introductory things if not available to tell every guest upon reception check in.
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