Negril Palms

Extremely disappointing experience at Negril Palms. Despite having a confirmed booking, I was refused accommodation upon arrival at 10pm which resulted in significant inconvenience and having to secure alternative lodging at short notice. On arrival, the security advused that my name was not on the list. However he called the the owner, Joseph Smith, and he acknowledged seeing my booking but stated he could not confirm receipt of payment. I advised that I had proof of payment available. In an effort to resolve the matter, I even suggested placing a hold on my credit card so I could simply stay the night and address any payment discrepancy afterward. This was refused. Instead, I was told a cash deposit was required, which I was unable to reasonably arrange at that time. As a result, I was forced to leave the property and travel to another hotel, where I had to pay for a room again, despite having already paid Negril Palms for my original booking. The situation was handled in a very unprofessional manner and left me without accommodation late in the evening. Based on this experience, I would not recommend Negril Palms.

Very cute little spot clean relaxing nice warm pool the beach is beautiful to walk on I would definitely stay there again

The only downfall is that breakfast should be included

Tout était parfait 👍 l'emplacement l, le site ♥️

Malheureusement le personnel n'est pas très accueillant et le sourire n'est pas au rendez-vous et l' insonorisation de la chambre est comme si tu dormais a l'extérieur donc avoir des bouchons est une très bonne idée 😉

This Was a very well maintained property the landscaping was like a jungle.awesone the house cleaning staff was awesome and so sweet. And nice.. I only ate in the restaurant twice in 2 weeks. Can you read into that? the food I had was good. I thought the portions were very small. But the waitresses had an attitude, and I don't need that when I'm on vacation. The beach was a little narrow. But what an awesome spot on beautiful 7 mile beach

The only thing I didn't like was the arrogant waitresses. In the restaurant. You asked for an extra napkin, and they treat it like it's a $100 bill. They have awesome sauces here. And when you ask them for a little more, they give you the cheap c*** in the bottle.

Hotel busy but did not get maid service I had to ask twice for towels

Never have wanted to leave Jamaica until staying at this “resort”. Terrible in every way from check in to check out. Do NOT stay here. It was the biggest waste of 4 days we have ever spent. Please spend your money anywhere else.

I stayed at Negril Palms after booking through Expedia, where it’s rated around 3.5 stars. Unfortunately, my experience did not match that rating at all. Upon arrival, check-in was delayed by nearly three hours, which was extremely frustrating after traveling. There was little communication or urgency from staff during this time. The room itself was very bare and dated. There was no dresser or proper storage for clothing, just a bed and a few old tables. The refrigerator was very loud, and the room overall felt worn and poorly maintained. Towels provided were dirty, which is unacceptable. The space was not well decorated and did not feel clean or comfortable. Dining was also disappointing. On one occasion, food took over an hour and forty-five minutes to arrive after ordering. That kind of wait time is unreasonable, especially when there was no explanation given. What really stood out was the contrast after we later stayed at Country Country, which is rated lower but was a huge upgrade in every way. Country Country is gated, has beach security, bellhops to assist with luggage, and rooms that are clean, well-designed, and properly equipped (coffee maker, kettle, dresser, closet, shelving, luggage rack, etc.). That comparison made the shortcomings at Negril Palms even more apparent. Based on my experience, Negril Palms does not meet the expectations of a 3.5-star resort. With better maintenance, cleanliness, security, and service improvements, it could be much better, but as it stands, I would not stay here again or recommend it. Those that stay here year after year are totally missing out on what other places have to offer.

Second stay at negril palms , love that place . Clean towels every day . The beach is what makes it special . Big up to the manager for letting us store our motorbike at the car park during our trip . Love the security guy what a nice polite man . See you all soon definitely back this year

I have stayed on the property many times.always happy, no problems. Great staff right on the beach.