Banyan Tree Sanya

We really enjoyed our stay in Banyantree Sanya with very relaxing atmosphere and friendly staff. Especially we do appreciate Peter’s support throughout our stay. Although it was not warm enough for swimming, it was great to take outdoor bathtub and jacuzzi under the moonlight.

酒店的軟件不錯，員工服務態度十分好，不管是禮賓部服務員，到沙灘的工作人員有十分有禮貌。但硬件已經很陳舊，房間沒有晾衣架，泳衣不方便掛。

很好的位置賞日落最佳不會太多人也有免費的茶點一一邊吃一邊舒適的賞日落一樂也。客房十分濶落私隱度高設備10分齊全也頗為清潔。服務員都很有禮貌殷勤招待服侍周到。是一間絕對入住的渡假酒店。

The hotel is beautiful and had everything to be amazing. Nevertheless, the service was terrible. Probably 98% of the staff didn't speak English and from the remaining 2%, 1% did speak English but didn't speak Chinese. It was impossible to ask for an omelette with 2 eggs at breakfast as a point of reference. Staff would answer ¨yes yes yes¨ even though they actually didn't understand a word of what you were asking. In a hotel of this level, with this kind of pricing you cant forget about the service, its what makes a big part of the whole experience.

とにかく古いです。建物も、内装も。ソファがカビ臭くて、離れは使えませんでした。ホテル内のレストランは気の利かなさがひどいですが、味は満足できました。中国語ができたので困りませんでしたが、英語はほとんどの人が通じません。 しかしながら、家についているプールは最高でした。すごくのんびりできて、非日常を味わえるのは間違いありません。朝ごはんのビュッフェのレベルは高かったです。

三亞5星渡假飯店VILLA房間算中國難得純渡假形飯店, 但因是暑假客人有點多有吵餐廳也很多客人少了安靜渡假感.

酒店环境非常宁静，工作人员服务非常热情，别墅设计也很注重私密性，唯一不喜欢的就是所在区域，我不确定鹿回头算不算市区，但作为度假区域更喜欢亚龙湾。

Staff very nice, good view, a very comfortable place for relax

大変ゆったりした、最高の休暇が過ごせる施設です。部屋にプールがあり、十分な大きさなため、共有プールに出向くこともなかった。また、プライベートビーチもかなり良く、美しい景色に、完璧な設備で大変ゆったりできた。食事も問題なく美味しかったし、スタッフの対応も良かった。

I very enjoy staying in Banyan Tree Sanya, their services is really good especially the front desk gave us lots of support. We got upgrade to the Deluxe Villa, the room is really nice and pool is big. Their food is good, much better then I expected. They are very caring to their guest, one day front desk called and ask how is my stay in hotel? is everything ok? and I just told him the bed is a bit soft cause my back is not so good. And they immediately arranged the staffs to add the wood board under my bed in order to make it harder. It really impress me. All their staff is very kind and polite. I really have a good time and will stay in Banyan tree again if I go to Sanya next time!!!