Caprice Vell Mari Hotel & Resort - New Opening 2026

Avoid this hotel at all costs! After reading numerous reviews about people being left stranded or without a hotel days before departure I emailed the hotel and jet2 myself to ensure our reservation was secure and was reassured. A few days later only 5 days before flying with 3 young children I was told our hotel was cancelled. Thank goodness jet2 have been amazing and have moved us to a different hotel, but it’s in a different area an hour from where we were supposed to stay. Completely unacceptable. I understand renovations are taking place but the hotel should have things in place to avoid letting so many people down last minute. And should have been transparent days ago to let me know our booking wasn’t secure. Wouldn’t recommend not worth the hassle or anxiety it brings.

Me vietettiin ihanat 5 päivää tässä hotellissa nuorena pariskuntana. Ensinnäkin lentokentältä tuleva bussi pysähtyi heti hotellin takana, joten pysäkille oli vain noin 5 minuutin kävelymatka (hotellin ympäri). Samalta pysäkiltä lähti myös bussi Alcudiaan, mikä oli todella kätevää. Koko henkilökunta oli erittäin ystävällistä vastaanoton, ravintolan ja siivouksen työntekijät tervehtivät aina aidolla ilolla, mikä loi kodikkaan ja lämpimän tunnelman. Uima-allas oli todella kiva, ja sen vieressä oli allasbaari, josta sai paljon erilaisia juomavaihtoehtoja. Hotellilla oli paljon tekemistä me nautittiin tenniksen ja pingiksen pelaamisesta sekä viihdetiimin järjestämistä hauskasta ohjelmasta, kuten vesijumpasta, vesipoolosta, tikanheitosta ja lentopallosta. “Oscar” viihdetiimistä oli erityisen energinen ja hauska, ja hänen aito ilonsa työtään kohtaan teki kokemuksesta vieläkin paremman. Pidimme myös iltaesityksistä. Kaiken kaikkiaan ihana kokemus ja suosittelemme kovasti. English: We had an amazing 5 days at this resort as a young couple, to start off, the bus from the airport stopped right behind the resort, so there’s just a 5 minute walk (around the hotel) to this bus stop which also has a bus that goes to Alcudia, which was very convenient. all staff is extremely friendly including reception, restaurant staff and cleaning staff, always greeting people with genuine joy, which makes the resort have a cozy feeling, the pool is very nice with a pool bar next to it with lots of different beverage options, there was lots to do at the resort, we enjoyed playing tennis and ping pong, and doing fun activities provided by the entertainment team such as aqua gym, aqua polo, darts and volleyball, “Oscar” from the entertainment team was very energetic and fun with clearly genuine joy for what he does which made it even better. We also enjoyed the shows in the evening. The apartments are lovely and we had a nice view of the pool from our balcony, location is good with a lidl right by the resort, and an easy walk or bus ride to the beach, overall a really great experience and would definitely recommend!

Hotel cancelled less the day before departure, due to ongoing refurbishment. TC have arranged another hotel and we will still have a great time. But just beware! Had read other reviews with the same cancellation experience, so didn't come as to much of a shock!!

We had a great time at the Vell Mari hotel. The room was very clean and beautiful. The employees are very kind. The food in the restaurant is very delicious, everyone can find something to their taste. The waiters are very attentive, professional and child-centric, I especially highlight Luis. The animators are also fantastic. The programs are good, they take a lot of care of the children, the evening mini disco was also great. They lifted our child's inhibitions about the mini disco and gave him an experience of a lifetime. The best team Oscar, Osman and Beyza! Thank you very much for everything! We were very happy that there was a ping pong table and tennis court. I found a deficiency in this one: more good tennis rackets and children's tennis rackets would be needed, with orange balls. The ping pong racket is also a bit worn out and the balls were always broken, there was no immediate replacement. Overall, a very great place, I recommend it to everyone from the bottom of my heart! We would have loved to have stayed there!😂

We had read on here about reservations being cancelled at the last minute and other hotels being offered…….wont happen to us we thought as as we had booked our stay months ago……… Guess what? Less than 12 hours before we flew out……they cancelled our booking…….we await to see what the other hotel we have been offered is like……..

We have had great time at the hotel Arrived 29th may and left on the 8th June so we had 10 days. We really liked the territory, the hotel was 1/3 full and that of course added positively to the experience as only 3 buildings worked so less people, more space. The buildings were refurbished and really nice inside. We had all inclusive. We always try to chose quieter time as our son is autistic and being in a very busy hotel would be difficult for him. So it seemed the timing and the amount of people was perfect. We really liked the indoor pool as it was quieter and warmer and I used the sauna several times too, you need to ask the receptionist to switch it on if you want to use it. The cleaning was great and big thanks to the cleaning ladies, every time the rooms were cleaned really quickly and well. The restaurant is kept clean too. We loved exploring local food, the restaurant really puts an effort into cooking local Majorkan national specialities: but doesn't explain it well. I had to use chatGPT to search the dishes and how to eat them but I did and it was a great cultural experience then. Food is varied. Just it would be great if the hotel cooked some chicken nuggets for fussy eaters like my autistic son: some chicken nuggets every day would be lovely, he, poor thing, mostly had chips and ketchup but it is difficult for him to try new food. So he lived on the diet of pancakes for breakfast and chips for lunch and dinner. Flies in the restaurant really bothered him. But most people will tolerate them fine of course. I and my daughter we definitely enjoyed trying the sea food , and the vegetable dishes and almond cake and that. Bar was also nice cocktails and alcohol were very drinkable The staff is very polite and works hard! We would like to return to this hotel in the future, definitely. Keep your cooks and your cleaning ladies and we will return. The territory of the hotels is absolutely beautiful by the way and Lidl is across the road in case you need something from a supermarket. Muro beach is fantastic we had a car and we drove there every afternoon, the sea was warm and lovely. With small kids if you are looking for relaxing holiday this is definitely a great place. I would definitely recommend this hotel to friends a d family.

This is a scam! We arrived late with tired kids and were told we had to move to another hotel because of renevation. They did not even inform us. And we were moved to an old hotel with less facilities. Not even sorry for the trouble. Nothing. But of course we had to pay full prize for our stay. Watch out for this scam!

WOW this was a shocker what an amazing experience and the weather was fantastic Juli on reception was amazing and so much fun We were bed and breakfast which is a first for me but the marina was a ten minute walk away or 7 euros in a taxi and so many places to eat and drink What a little gem we have found and cannot wait to return

With less than 36 hours before we board the plane, the hotel emailed me to say our reservation is cancelled and to contact my booking agent. They have left a family with children including a disabled child without a hotel abroad. The agent knew nothing about it. We fly in almost 24 hours and have no accommodation. Our holiday is ruined. Do not trust this holiday to fulfil your reservation. I would not recommend or ever book again the Vell Mari. Complete let down, lack of compassion for families. Disgusting.

Ce que j'ai apprécié : L'établissement a une zone en travaux et malgré tout nous n'avons pas été gênés. Le buffet était varié et proposait de nombreux choix. Le personnel était accueillant, chaleureux et efficace. La piscine intérieure était bien chauffée. L'équipe d'animation, était top: Malgré le peu d'enfants présents en ce début de saison, elle a su mettre en place des activités et ils ont su communiquer avec les enfants malgré qu'ils ne parlaient pas français. Ce que je n'ai pas apprécié: les murs des chambres sont fins. Les éléments aquatiques extérieurs étaient trop froids mais des courageux y ont été. Le jaccuzi était trop froid ou trop chaud.