Courtyard Newport News Airport

Went to the hotel at 4:00 pm room wasn’t ready. Was told to come back in a hour, room still wasn’t ready. Was told again to come back. Finaliy at 9:45 pm I checked in. Very disappointed.

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Very nice

The staff is amazing everybody is super nice and everything is really clean. I loved it

We enjoyed the pool and whirlpool.

Good

The stay was good but they don’t clean the room daily. Not even to empty the trash cans after we requested it to be done. They charged $5.00 daily for parking. The rooms were musty smelly.

We had one of the best customer service experiences at this hotel. From the moment we checked in the women at the front desk were accommodating and very friendly to speak to. Everyday the same women would see us and make sure we had everything we needed, even recieved a hug from one before we left. Amazing experience, plenty of cozy spots throughtout the lobby and outside to socialize with family, breakfast/coffee, bar w happy hour. Great experience.

Comfortable bed, convenient to interstate, lots of nearby dining options

It was an inconvenience and seemed shady that we had to pay for parking. During check in several guests could not leave because their vehicles had been towed because of the hotels parking policy. The construction around the hotel left materials in the road that punctured our tire. None of this was told to us before or during booking with expedia. They made me wholas far as the parking fees but its hard to relax on vacation when you constantly have to peep out the window throughout the night just to make sure your car isn't towed.