Sumaq Machu Picchu Hotel

This is a beautifully decorated modern hotel. The service and the food were top notch.

The train tracks run directly behind the hotel and the trains, which run at night, are LOUD. This for me is a total non-starter: if I can't sleep because of noise, then the hotel is disqualified for me. Add to that the hotel is one of the most expensive in the town and this becomes insult added to injury. (It can also be said that the hotel is pretty far from town and from the bus stop where you catch the bus to Machu Picchu.)

We stayed at the Sumac Hotel for several nights. The location is good. The rooms are average. Sevice is just off. There was mold in our shower so I reported it to the maid who told me she couldn't clean it due to it damaging the marble so I reported it to the manager. They cleaned off part of it. My husband asked for 2 face cloths, to replace the tub mat for the tube they had taken (the tub/shower was very slippery.), and the shower mat. They should have replaced them in the morning, but they didn't . We had to ask and they only brought the one face cloth ...not the other requested items. We left our door closed and locked to the balcony. When we returned, the door was wide open making the room very cold. It shouldn't have been unlocked and opened. For the price they charge, everything should be clean and first rate. I did ask to have our water bottles refilled. The lady at the bar acted like it was a huge request so I went to the front desk. You can't drink the water out of the tap so we needed our bottles refilled, which they can do. We also bought a couple of bottles of water for which they charged $8.50 which was absurd. We had a room with a view of the river which was nice, but it is more expensive. The food was very good, and the breakfast buffet was extensive.

A lovely hotel in the best spot in Agua Calientes. All the staff were so helpful and courteous.

We have been lucky to stay in several luxury hotels in Peru, and Sumaq Machu Picchu without question offered the most outstanding service. The staff went above and beyond to make us feel comfortable, and were knowledgeable and happy to teach us about Peruvian culture and cuisine. Special thanks to Fernando and Luis Manuel in the bar for making us many special cocktails, and Eduardo for providing a wonderful experience in the restaurant. The food overall was very high quality, and we especially enjoyed the romantic tasting menu. It was a lovely setting and very thoughtfully presented by the staff. We also arranged our private tour to Machu Picchu through the hotel, and couldn't be happier that we did! It was very convenient to get an early start directly from the hotel, and the guide selected by the hotel was exceptional. He guided us through all the various lines and entrances like a pro, offered very detailed and interesting information about the archeological site, and helped us to take some amazing photos as well. Our room was also lovely - we had a view directly to the river, which is incredibly loud but at the same time very beautiful. The bed was comfortable and the amenities were of a much higher standard than we've seen in other hotels in Peru. If you have time, don't hesitate to stay a few nights to enjoy the wonderful food and service and the beauty of Aguas Calientes (Machu Picchu Pueblo).

La comida es excelente, la atención del personal del hotel. David, José, Paola, maravilloso

Wonderful service and attention. Johann, Luis and Sandra were above and beyond to make us feel like VIP in our special dining experience in Sumaq.

From the moment we arrived we were warmly greeted with a welcome drink, nothing was too much trouble and our room was incredibly comfortable. As our preference for food is plant based we were pleasantly surprised to be offered a dedicated Vegan menu at dinner prepared by a very talented chef and served by an attentive waiter in addition too a huge choice at breakfast. The hotel is perfectly situated for exploring Machupicchu and has stunning views from every room. Highly recommended.

Our party of 4, stayed for 1 night to see Machu Picchu. However on the train from Sacred Valley I became very sick. While the others went on to Machu Picchu, the hotel helped me get checked into my room early. The town is very small so it’s just a short walk from the train station. The hotel staff, and particularly David, went above and beyond to make sure I had everything I needed and even arranged for someone to pick up electrolyte beverages. David and the staff were so kind and sincere in their care and attention, it was service better than any hotel I’ve stayed at around the world. The hotel itself is beautiful, clean, and feels new. Very comfortable bed with lots of pillows. While I didn’t get to personally enjoy the food, my travel partners loved the restaurant for dinner and said it was their best meal in Peru. The breakfast buffet was extensive and very well done.

From the moment we walked in, we were treated like royalty. Shirley, David, and Johnny were very gracious and helpful. The food (both dinner and the breakfast buffet) was excellent, and Luis was great! The room was lovely, with a beautiful river view. The river was loud, but it blocked out all the other noise. I would recommend this hotel to anyone looking for a superior stay when going to Machu Picchu.