Americas Best Value Inn - Azusa/Pasadena

I had an incredibly disappointing and unsafe stay at this hotel. The floors in my room were visibly dirty. It was obvious they had not been cleaned since the previous visits and I could feel the dirtiness on my shoes as I walked in I decided to not take off my shoes due to the sticky feel and crunchy sound as I walked in. This included the bathroom floor and shower tub. It also had an overwhelming smell of marijuana and body odor, making it very uncomfortable to stay here. The smell lingered in my clothing and bag far after my stay. to make matters worse, the desk clerk made the experience feel very unprofessional and unsafe asking for a cash deposit which seemed very unusual and highly suspect. I offered to put a deposit on my card as I understand people can damage the room, etc. his denial made it even more unusual. There is one review here on Yelp that details how they kept the deposit and there was no official record of it. It makes more sense now. I’m glad I refused this. The highlight was the hotel double charged my card and refused to change this even when I returned and showed them evidence that they had double charged my card. I asked that they reverse one of them, they refused and said both charges were non-Refundable. The great news is that I went through my credit card company and got one of the charges turned back without issue. Please avoid this hotel at all costs as this experience was completely unacceptable and unprofessional. I would not recommend staying here due to poor cleanliness on the floors, bathroom, etc. questionable practices with money specifically cash deposits, and a lack of customer service skills or willingness to make things right.

How refreshing the water felt in the pool..

Can't complain

Close to everything

Not being able to check in early without paying additional 50$

They have complimentary coffee

Over populated with what appeared to be drug users

Location

Close to where my truck was being serviced

I had a great time on my vacation.. The front desk service was amazing..