Park Hyatt Beijing

Park Hyatt is a great hotel and my room was fantastic. The only problem is that the lobby was under renovation, forcing a rerouting via another floor meaning one had to take three elevators to get in and out of the hotel.

住得舒適，乾淨

非常に快適、 素晴らしいホテルでした。部屋も広く設備が整い、ゆっくりくつろげました。清潔に保たれて心地良かったです。タオルや石鹸などの備品も高品質。たまたま滞在中に誕生日の日が重なり,バースデーカードとケーキをお部屋に届けてくださり対応に驚きました。嬉しかったです。ありがとうございました。また北京を訪れた際に宿泊したいと思います。場所は地下鉄の貿国駅地下から直結しており、天安門等に行くにも空港に行くにも非常に便利です。高層階の客室のため部屋から市内が一望でき最高です。

The way the lifts are arranged is terrible. I had to change lifts 3 times before I get to my room. The price for lunch is insane. They only had very expensive staffs such as Grade A steak rmb 780 for lunch?? you believe that?? WiFi sucks

Better communications with the on going renovations should be deliver to customers prior to booking - we just realised the hotel is on reno upon arrivals and we will need to change 3 lifts to get from Ground floor to our rooms. There has been drilling sounds at 6am , 4 Nov Sunday and that’s disturbing. One more comment is the temperature of your shower water , it tends to get either really hot or cold. Other than those , service and room size is excellent but I will prefer other hotels in my next visit .

A very convenient spot for business and great staff and restaurants.

good stay

good

Was disappointed that its such a high rating, but the facilities were not equal to the price.

Upon arriving, the bell staff stood there until the taxi told them we were checking in. The property is undergoing renovation, so you have to take several elevators before getting to your floor. It’s very confusing. Scarlett was the one checking us in, and she did not greet us, or even crack one smile. She handed us the keys and told us where the elevator was, and that’s it. Other receptionist walked the guests to the rooms, and explained the hotel. When I got to my room, I realized she put me in a room which I did not book, and was much smaller. Once I asked to be moved, THAT room smelled like urine and the carpet in the room was completely soaked, and smelled horrible. They insisted to throw towels on top of it and see how it goes!! I had to call a manager and demand to be moved. The “afternoon tea” which is included, was just some chips and nuts at a bar. Such poor quality! There was a piece of broken glass on the sofa I was sitting on! This Park Hyatt is so disappointing on so many levels, and simply does not meet the standard of other 5 star hotels. I do not recommend this place until renovation is done, and staff takes hospitality training.