Sheraton Phoenix Downtown

I stayed at this hotel for a conference. From the moment I arrived, my stay was virtually flawless. Check-in was a breeze. When I got to my room, I was shocked to find a tray of sweets, a bottle of wine & 2 nice bottles of water waiting for me. They were sent by Ryan, the food & beverage manager. What a great, welcoming touch! My room was clean and well kept throughout my stay. I want to give major kudos to the entire bar staff. They not only kept up with a huge crowd each night - they rocked it! The drinks were consistently great, and there was never a line for service. I travel a lot & it's rare to encounter such a professional, friendly & efficient crew. Big business/conference hotels can feel utilitarian and impersonal. The Sheraton did its best to be warm & friendly. I'd choose it again.

Stayed for an extended weekend and found this hotel a decent choice. Location is good near lots of restaurants and venues. It’s an older hotel but feels recently renovated. A/C worked great and bed was comfortable. My only real complaint was the shower and plumbing lines that were loud. Shower took a long time for water to run hot and pressure was not up to par. Pool was nice but not enough chairs on the weekends. Pool bar was inconsistent. Good drinks one day and weak ones the next; depends on bartender. Typical food and drink prices for a “resort” way overpriced! All-in-all a decent stay

Great location

I stayed four nights while attending a conference. There were some good points and bad. My room was on the 5th floor overlooking the pool. The 5th floor is basically the first floor of rooms. The room was pretty updated, but with issues. The “desk” was a round table with the most uncomfortable chair to sit in. It made it nearly impossible to work on a laptop. The beds were comfortable. The hot water was barely warm. The biggest issue for me was the motion sensor on the air conditioner thermostat. When you woke up because you were boiling in bed, you would have to waive your arm in the air or get up and walk towards the thermostat to get the ac to kick back on. And, I’m not sure if it was the location of my room, but every night my room would smell like French fries or grease. Some nights were worse than others. I will say, the short rib sandwich at the bar was outstanding. Although the location is only 10-15 minutes from the airport, I wouldn’t stay here again.

Beautiful Hotel

Every few weeks we book a room in downtown phx to have fun on Roosevelt row. Out of all the hotels we have stayed at on an upper scale- so far this one was the best. Good clean rooms, beautiful scene outside your window , beds legit , pillows legit , walking distance to downtown and easy check in! Will definitely be staying. Here again

There was a water leak on the first night that was fixed by putting towels on the floor to collect the dripping water. The fridge froze everything regardless of the setting, there wasn’t a microwave, turning the water to full hot resulted in a lukewarm shower and there was minimal water pressure. For what this hotel is charging I expected much better, I have stayed in hotels 1/4 of the price of this that were much nicer.

Say a prayer because even ear plugs won’t save you. Staying at this hotel for a large conference. Moved rooms 3 times in 4 days. Why? Loud (and I mean, LOUD) plumbing noise issues. Raised this concern with the front desk twice, maintenance came up once, said they were aware because there is air in the pipes, and gave assurance it was being worked on. Moved from a KING suite to a king room because of this noise in the suite. These sounds happened all night long without my using the sink/shower/commode during the night. Seriously, Sheraton Phoenix Downtown, this is NOT the caliber of your other properties. Heck, any property would have a hard time justifying this issue persisting across multiple rooms and multiple floors! I wish I could upload a video that details exactly how loud the noises are, but think freight train/locomotive, and you’ll get the gist.