Sheraton Phoenix Downtown

Very nice , clean , comfortable

We have loved our stay at the Sharaton Phoenix every time we visit!! Very clean, quiet, the staff are always friendly, welcoming, and professional!!

Amazing!! I’m a new Sheraton fan all the way. Love the expedited service, modern hotel, great customer service and very welcoming vibe..

The staff are all so nice. The valet guys were the best!

Beautiful property and staff was very kind and accommodating! Would definitely recommend and stay again!

I stayed for six nights at the Sheraton Downtown Phoenix for a business trip. Overall, I enjoyed my stay. I found the average price of over $300 quite high for such a 4-star chain hotel, but I also realize that hotels in Phoenix and the US in general can become quite expensive. In sum, I would categorize this hotel as a solid 4-star hotel, very suitable for a business trip to Phoenix. For me, the hotel’s location is not really a strength or a weakness; it depends on where you need to go. The “downtown” of Phoenix appears relatively dead, so discovering much by walking is not an option anyway. I had never been to Phoenix before and expected a lively neighborhood in the center, but there’s not much going on here. Anyway, it is certainly in the center of the city and you can reach the airport within 10-15 minutes. Strengths: - Rooms and public facilities are in good condition. I received a very nice upgrade to a suite on the thirtieth floor, which was a very pleasant surprise. But if the regular rooms are similarly well kept, the hotel does a good job here. The views also have nice views over Phoenix and the surrounding areas. - Breakfast at Carcara was tasty and the service was good. The same goes for the breakfast at the club lounge. - All employees at the reception were very friendly and outgoing when I contacted them. - Food for the conference rooms, but also at Carcara was good. - The outside pool was nice and heated. Great, even during the winter season. Weaknesses: - Cleanliness in the bathroom when I checked in was not fantastic. Not a big deal, but still something negative I noticed. - Club lounge breakfast is only served until 8:30am. I find this limitation not very customer oriented. - There was quite a bit of confusion about what my room rate included. I officially had a “continental” breakfast at the Carcara restaurant included in my rate, as stated in the welcome letter. However, the restaurant does not really serve a continental breakfast. Unfortunately, there was great confusion among all employees about how that should be handled. No one really knew whether I would simply have a credit of some amount at the restaurant or could just choose anything from the menu, and every single employee I contacted told me something different. One day, the restaurant was closed, and so I did not really have an option for breakfast altogether, because the club lounge only offers it until 8:30 am for some reason. In the end, all the breakfast items were charged to my room, and I had to get that settled during checkout (turns out that there was indeed a credit, and because no one knew that, they just deleted the items from my bill finally). Overall, an unnecessarily chaotic part of my stay.

Only complaint I had was the extended period of time exiting the parking deck. Other than that the property was very nice. Staff were friendly and rooms were cleaned daily which I loved.