Sheraton Phoenix Downtown

The room is clean and comfortable, staff are friendly. I've enjoy stay in Sheraton, I will come back again.

Great service

The Sheraton Downtown Phoenix was clean and the staff was friendly. The restaurants had good food, not spectacular but good. The pool was nice and the bartender at the pool was very attentive. My only complaint and it is a big one is there is very little parking. I had to park my car two blocks away in a public lot. We attend a convention at this location every year at this time. Although, it is convenient to stay at the hotel that hosts the convention, next year I will stay somewhere else due to the parking challenges in the Arizona heat.

Nice smelling soap

The property was fine

The staff treated my daughter very rudely on more than one occasion and she was charged 76$ for parking! A parking spot she had to search for on her own. There was no indication that this hotel charged for parking other than if you wanted valet which she didn’t use! She then received a phone call from the front desk the following day while at lunch in the hotel that her dog was barking and disturbing another guest so she quickly went back to her room to check on her dog only to find out that the staff had locked her out of her room! She couldn’t get in to calm her dog, she then had to wait almost 30 minutes for security to come and open her room. The security guard was rude as well as the person at the front desk. She decided to cut her visit short and checked out early.

Location

Air conditioning too cold/hard in the room

I would have given a better review, but I didn't enjoy my stay due to staff's failure to resolve a reported issue at the beginning of my stay. The shower head was not working, and I ask if it could be looked at. The clerk (Aliyah) assured me that she would send someone to my room to inspect it, which she never did. The next day, same thing, no one was ever sent to fix the shower. I mention this again to the clerk Aliyah and no response. I ended up having to use the hand attachment the entire stay. At check out 2 days later, I mentioned this issue to her again, and she failed to apologize nor ofter me any credit towards my stay. Lastly, as a Sheraton member, I asked her if I received my daily credit for my food/drinks for the day, and she stated Yes. As I was leaving, I checked the charges on my bill and noticed that she did not enter the daily credit, and I had to return back to the hotel and spoke with another clerk who confirmed that I did not receive the credit, and she refunded the amount and reissued me a final check-out receipt. As a Sheraton Hotel, I expected the concern with the shower to be addressed immediately, and it wasn't. My organization paid a lot of money to have Sheraton host a two-day event including reservations for several hundreds guests. I was not happy with the lack of response to a simple concern. Nobody ever stopped by the room to inspect the shower, the staff did not call or ask how to make my stay better or even offer me a different room.