Sheraton Phoenix Downtown

Te size of this property is really great and we loved the gym ,pool and how property itself had everything we were looking for and more while visiting. We stayed on a high level floor and loved having a separate elevator for the higher level floors because I really didn’t have to stop on the 4th floor if I’m staying in the 31st floor. Was really convenient. The staff was great and helpful even with a convention going on and the hotel being so busy the staff still was attentive. My room was great and spacioius. The free drinks, hors d’oeuvres, and etc was a welcome addition when staying on the club level.

Great hotel

Staff was very helpful and knowledgeable. I didn’t like the tissue thin towels that I had to use for 4days and nights.

I have not had time to call the hotel very disappointed was advised wrong timing for our complimentary breakfast Mentioned it to a manager, he was nonchalant about refunding us or crediting us. Very disappointed. I was not the only guest who was given the wrong information.

Makes up parking fees ad-hoc. I’m a Bonvoy member and booked a day at the pool through Resort Pass. Even though the posted parking fees say nothing about weekend fees, this location charged me $36 for 3 hours of parking. They claim a sign is posted at the entrance stating the $36 rate regardless of time parked, but I could never find it. I spoke to valet parking, they never resolved it.

Great overall!

From the moment I stepped into the immense lobby—bright, inviting, and buzzing with energy—I knew I was in for a treat. With plentiful workstations, cozy café seating in & outside, private soundproof booths perfect for calls, and a central community table, it felt like the hotel was built for both productivity and connection. My room had sleek earth‑tones, modern design with a large TV, a mini‑fridge and workspace—perfect for recharging after a long conference day. The rooftop lap pool with a full bar on the 4th‑floor deck was a nice option if you have time —great for casual laps or lounging with cocktail in hand overlooking the skyline. Dining at Carcara and the Breeze Bar was equally enjoyable. The southwestern‑inspired menu and creative cocktails delivered delicious & satisfying options and the vibe was both chic and relaxing for a professional or personal crowd. Location is good for walking or catching a Waymo - automatic taxi! You’re steps away from a lively array of downtown restaurants and cultural spots. A couple minor watch-outs: valet/self‑parking can get pricey and Wi‑Fi access is complimentary to special guests. Special conference attendees were given a $25 daily spending allowance at the restaurant, coffee bar or club bar but no free breakfast is offered. Sheraton Phoenix Downtown delivers a stellar blend of style, amenities, and location. Whether you’re in town for a convention like I was, work, or simply to explore vibrant downtown Phoenix, this hotel offers comfort, convenience, and a lively atmosphere. Just budget in advance.