Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group

Wonderful staff, always helpful,kind and polite,set in beautiful grounds, large comfortable room. I would defiantly stay there again. Great for a peaceful few days.

It was just a bit far out and it took a long time to get anywhere because of the traffic.

Rooms

Slow restaurant service as I had to request multiple times to refill the food items in breakfast buffet and in room delivery took more than 1 hour. Also, most of the facilities and amenities mentioned in booking.com were not available.

There is nothing which can be mentioned as I liked. Checkin time was one hour as hotel office was unable to realize the payment which I had already paid to Booking.com. Due to this delay I had to miss on important meetings. Food quality also to be improved drastically.

I have already mentioned in the previous question.

Nice and big size rooms.

Good location and amentities.

Very far from city Water draining problem in washroom

We enjoyed a one-night staycation. Staffs were very attentive and helpful, making our experience pleasant. The property itself is well-maintained, though some maintenance work was ongoing in other parts of the hotel during our visit. The team invited us to revisit, and we would definitely consider returning in the future.

The location isn’t particularly appealing unless you’re a local or have a specific reason for choosing this staycation spot. However, once you’re inside the property, the exceptional hospitality makes it worth the visit.

Room was clean but the property is old and rooms hardly looked like an ITC hotel standard. The restaurant was good, staf was polite and helpful. Food was good and tasty.

The access is terrible and from back side of the hotel where the road is damaged and after entering the hotel there is some repair work going on with workers, material and equipment strewn around. There is no direction indicators to lead the guests to the hotel reception. The parking is poorly maintained.

Extremely customer friendly personnel. Good food although a bit pricy.

Outdated premises, although (re-)construction is on its way. Many rooms are being refurbished and during day time this means noise until around 8 pm. After rain leakage in the hallway. Very far from everything interesting in Kolkata.