Courtyard by Marriott Atlanta Airport West

Location- close to airport, plenty of food places nearby, within driving distance to common tourist attractions

A bit dated, but is currently under construction. SOME common areas not well kept- gym area did not have cleaning wipes or water( but had sweat towels) pool area and outdoor seating was covered in brush and tree fall, was obvious it was not tended to daily if even weekly 😕

It was close to the church we were going to for resurrection Sunday and the staff was pretty nice.

The floor we were on smelt like cigarettes, the shower door wouldn’t stay shut, there were spots on the blankets, and they charged us for parking although booking.com says parking is free.

I find it difficult to understand how this property is able to represent itself as a Courtyard by Marriott. My experience fell well below the standard one would reasonably expect from the brand. I arrived between 7:00 and 8:00 PM and was assigned a room, only to discover almost immediately that the television remote was damaged and nonfunctional. When I went to the front desk, it was unattended. After calling out several times, an employee eventually emerged from the back office and provided a replacement remote. I mentioned that I would need to change rooms if it did not work, and was told that no other rooms were available. Fortunately, the replacement remote did function, but this was not an encouraging start. The condition of the room itself raised further concerns. Each bed had two vertical back cushions at the head, both placed inside pillowcases that did not fully cover them, leaving several inches of the cushions exposed. This created an untidy and unhygienic impression. Additionally, the message light on the in-room phone was flashing. When I checked it, I discovered it was a wake-up call message intended for a previous guest from approximately a week earlier, suggesting that basic room resets between guests are not being performed properly. I returned to the front desk twice more with questions, and on both occasions it was again unattended. In the morning, while waiting for my Uber, I looked for a place to sit and found the lobby seating—specifically the blue chairs—in a notably poor and worn condition (photos attached). Overall, I was very disappointed with the state of this property and the lack of attention to basic service standards. I had actually changed my reservation from a Fairfield to this Courtyard—at a slightly higher cost—because I expected a more reliable experience. Unfortunately, this stay did not meet even modest expectations.

Very clean and close to interstate. Several local restaurants.

I don’t have anything bad to say.