Residence Inn by Marriott San Antonio SeaWorld / Lackland

I enjoyed having access to breakfast in the mornings. It was super convenient for my boys and husband.

I didn’t like when I arrived on the property at 4:00pm, which was my check-in time, and I was told the room was not ready because there were platinum members still in the room. I was told because they were platinum members they had the luxury of leaving at 4:00pm and I would have to wait an additional hour before I was able to be accommodated. It didn’t matter my family and I had traveled four hours to get to San Antonio. I was told I could go shopping or grab food while I waited. The staff members were saying my name incorrectly even after I corrected them several times. It was very frustrating having to go back to the car only to tell my family we had to wait because the previous family was deemed more important by status. One of the managers did offer compensation for one night’s stay which was a very kind gesture. However, moving forward whether platinum member or first time customer each person should be handled as if they as just important as the next. The room was rushed to be cleaned. There were areas in the room where my husband and I had to clean. There was no trash can in the common area and my husband had to ask for trash bags just for us to have someone to put the trash. He mentioned to housekeeping there wasn’t a trash bin in the room and we didn’t receive one. It smelled very stuffy and there were dried spots on the furniture in the living area. I attempted to take disinfectant wipes to bring comfort to my family.

there were issues with the reservations at first but they quickly resolved everything they could. excellent customer service from every single person working there. I was there with 4 of my grandchildren for 1 full week. we had a blast

there were issues with the reservations at first but they quickly resolved everything they could. excellent customer service from every single person working there. I was there with 4 of my grandchildren for 1 full week. we had a blast

I wish the bathroom and kitchen could’ve been more sanitary

The customer service and room and breakfast were phenomenal. It’s centrally located for the airport and Lackland Air Force base. The worst thing was the hot tub never got fixed the whole week we were there and the pool could’ve definitely been cleaner but that was all! We had a suite and a group of 6 and 7 when we had my son after his graduation. They congratulated all of us and were always accommodating when we needed extra towels and wash cloths or just to use the outside grill and laundry :) I would definitely stay again!

The breakfast was great! It exceeded my expectations.

I didn’t like the fact that I had to call the front desk from my cell phone to tell them that the phone in the room didn’t work. They let me know they would call me back. Which I didn’t see how because the phone didn’t work in the room.

I loved the breakfast daily it was great. The room needs to be updated and cleaner. Regardless if pet friendly the carpets were not clean and my dog kept finding food like chips and candy in corners. It seemed as though there had not been a thorough cleaning of any of the rugs not even the ones in the hallway. I saw two roaches in the kitchen and bought bug spray so where there is one there might be more. But I didn't get grossed out or complain we just handled it. At the pool, there were not enough towels so often we had to bring our own. For the amount paid, we expected a bit cleaner rooms. The last thing that was not ok was i was told i had to pay for parking when i booked it said there was free parking so that was a hidden fee i was not expecting especially because this was more of a suburb than a city hotel where i could have stayed and aid for parking.

Room for large family.

The rooms here are dirty I found bed bugs in my room 408 on top of that the sink on the bottom was covered in paint to hide the black mold growing on the walls and cabinets. Managers are no help and of course deflect when brought to their attention. Stay away