Hilton Garden Inn Louisville-Northeast

Location was great.

Couldn't check into my room until 4:15 pm. Had driven all night from Mississippi, and just needed somewhere to rest. Offered to check in early and pay for another day because they (I am reasonably sure) had already assigned rooms and would have been happy to put my belongings in my room until housekeeping could clean the room. We had to sit in the parking lot from 9 am until 4:15 pm before I could check in. Also, my 43 year old daughter fell in the tub because there were no bath mats or stencils in the tub, and the grab bar was mounted incorrectly at the front of the tub by the toilet! Needed to be at the back of the tub where people get out. There was trash (which I have a photo of) at the front and back door entrance overflowing out of the trash receptacle. Would be a nice "Hilton worthy" hotel if it had some serious renovations, and they didn't over-book the property. There was one young woman that worked the front desk and she was very nice and helpful as she could be. Her name was Anna. The key cards were difficult to get to work also. There were stains on the ceiling in several areas of the hotel, and just DEFINITELY not up to what standards I expected Hilton to have. I usually use Hilton, but after this experience, will be considering other hotels.

Everything

Good location, good deal for the money

Rooms are becoming dated

The staff was excellent

The room looked worn. Surprised that the box springs were exposed.

Very clean, friendly staff. Mini store with sandwiches and salads.

Breakfast is not included in price. Does not state that in description