Hilton Garden Inn Louisville-Northeast

Could hear road noise and the elevator

We checked out at 4:45am to have surgery. Front desk gentleman made sure my husband had fresh coffee

Location

Strong bleach smell on sheets and towels, moldy smell from heat. Pillows smelled sweaty. Very noisy, kids running the hallways and yelling. Broken locks.

The location is super nice. The meeting rooms are nice, and the cost is nice for the area. It’s clean. However, the mattresses are worn out! At 120 lbs I lay on the mattress on both sides and in the middle trying to find a decent spot, it sinks down to what should be box springs but is actually an awkward hard box underneath. The heating units were partly replaced it looks like many years ago leaving a very old unit on the wall that creaks along all night long and an older kinda beat up thermostat that appeared to be off by at least 5-8 degrees as it was like it just couldn’t heat my room (I keep my house at 63 in the winter, so not hard to keep things warm enough for me). It’s clean and accessible, but it’s sadly gotten kinda run down since I last stayed here 6-7 years ago or more.

The staff was friendly and the rooms were very clean and modern. The lobby was nice and had a good coffee bar set up. There was breakfast but it wasn't included unless you were a perks member. Otherwise it was about $15 a person. Great location right off the highway and close to Starbucks. Just a short drive to our extended family's home.

The heater/AC unit wasn't working at all when we checked into our room. The thermostat read 73 but it couldn't have been over 67. We went out for the evening and returned about 9pm. We decided to contact the front desk in the morning since we didn't plan on sleeping with the heat that high anyhow. But in the morning it was very chilly. They did come and fix it while we were out that afternoon, but no mention of reimbursement or even a free breakfast was even offered. When it's 40 degrees out and the heat doesn't work, it seems the concierge would make some sort of accommodations to off-set our situation. Secondly, we stayed for two nights and housekeeping didn't come to replenish towels or bedding. That's a disappointment since that's one of the luxuries of staying in a hotel. I feel like we paid top dollar and got average amenities.

The place had leaks in the bathroom and run down carpet. Disgusting for a Hilton. The room was stuffy and the a/c made so much noise that I couldn’t sleep!!!

Great location l. Very clean. Friendly staff