Hampton Inn & Suites West Haven

Great location

Overall, this hotel was very clean and comfortable, however, the night front desk staff was a little rude and the breakfast was a joke. The breakfast area was cluttered and the options were meager at best. Different food supplies were out. First morning, there was no coffee or syrup for waffles. The 2nd morning, the hot options were out. Last morning we decided to grab fast food for breakfast. Also, the local of the hotel right on next to the interstate made it difficult to sleep with the loud traffic on the interstate all night.

Overall hotel was nice and good condition. Staff was nice. I was disappointed that the market place in hotel was completely empty! All they had were sodas! No vending machines either! And the breakfast was basic. They ran out of certain foods at breakfast!

Bed was comfortable and it was quiet.

Very disappointing for a Hampton Inn. Staff was not very helpful and not very welcoming. In Fact, some of the desk help was borderline incompetent. The food was unexceptional and one of the workers wasn't doing her job, she was just sitting around.. Overall, I would say it was a sub- standard operation. It seemed to me that the employees were more interested in their own comfort than that of their guests. I think the entire staff could benefit from more training in hospitality.

I was only there for one night but the place was very clean and well staffed. The breakfast buffet could have been more robust but it had things I wanted to eat. The coffee was available all day and was good--this was a big plus!

Comoda e con parcheggio Buona la colazione

Nulla

Everything was great.

Check in was 3pm, our room was not ready until 4:10. Once we got to the room, the cleaning solution was overwhelming for our first 2-2.5 hrs. In the pool area, it was littered with wrappers even though it says no food or drink was allowed. Finally, whoever slept in our room must had used Ben Gay the night before because the pillow and bedspread had the strong smell of it. Very disappointed in our overall experience.