Homewood Suites by Hilton Cleveland-Beachwood

Great area and hotel was very nice. Staff was friendly and helpful.

From the moment I arrived to the time I left 2 days later, the staff went above and beyond. The front desk person personally showed me where to find breakfast, drinks, pool, etc. Sunshine and the rest of the breakfast staff were so kind. My waffle was made for me! The breakfast options were the most I have seen at a hotel. This hotel was very cozy with fireplace inside and firepit in back. Pool was great with perfect temperature. Thank you again! I will be back.

Excellent place to stay

Nice spacious and clean room!!

Spacious and kind staffs

Mostly great except for night 2 attendants did not enforce rules about children in the jacuzzi. It was a frustrating situation but overall a good stay. Polite staff very good breakfast service attentive housekeeping staff.

Older needs updating. Could tell it was cleaned but the floor was sticky. First floor reakes of smoke

I told the hotel clerk - name MIKAHLA on Aug 26 that I would leave a night early. She said fine. When I checked out 8/29 clerk LINDA said "OH NO You had to do that with hotels.com" The other clerk had MISINFORMED ME. Linda told me she was new. So what? I believe this is HILTON's responsibility to refund my one nifght. This ruined my trip at a hotel where otherwise the staff was very friendly. And I can't find a HUMAN at hotels.com. PLEASE refund my money or give me a coupon for another stay.

The bed is well worn.

We enjoyed our stay. Our room was large and clean. The breakfast buffet was ample and fresh. Also, the staff were very polite. We would definitely stay here again.