Homewood Suites by Hilton Cleveland-Beachwood

Pleasant and easy check in and check out. Clean and comfortable room.

We stayed in a 2 bedroom suite. It was nice having plenty of space for our entire family & a kitchen. We also really enjoyed the outdoor patio & firepit area!

The breakfast was great, but it got a bit crowded in the breakfast area. Also, we had to ask for more pool towels because there weren’t any. We waited a while, but eventually just ended up having to leave without any towels.

I had to travel unexpectedly to Cleveland for a funeral, and with the city packed due to a Morgan Wallen concert, most hotels were either fully booked or charging astronomical rates. I was beyond grateful to find a last-minute room at the Homewood Suites by Hilton Cleveland-Beachwood, which turned out to be an incredible experience during a difficult time. I literally booked from the airport around 5:30 a.m. for just one night, unsure of what to expect. I arrived at the hotel around 6:30 a.m. completely exhausted. The front desk staff was immediately kind, understanding, and reassuring. They let me know that as soon as the first room was cleaned and turned over, it would be mine—regardless of whether it was an upgrade. I was even invited to enjoy their breakfast while I waited, which was such a thoughtful gesture that meant more than they probably realized. The manager personally checked in with me shortly after I arrived and made sure I was taken care of. That level of attention and compassion was incredibly comforting. The room was clean, spacious, and quiet—everything I needed to rest and reset. I’ve stayed at Homewood Suites many times before, and this location continues to impress with consistent service and warmth. The team here went above and beyond, and I’m sincerely grateful for their professionalism and empathy during such a tough moment. Highly recommend this property—not just for the amenities, but for the genuinely good people who run it.

Slow elevator

Great staff, and room was very clean, and comfy.

What was there not to like. It was enjoyable all weekend thank you.

On our last day, we left the room at 9 a.m., and when we came back at 9 p.m., we found our door open. We were really shocked, so we reported it to the front desk. But to our surprise, she didn’t say anything to apologize — she only asked if I needed someone from maintenance to go up and check. This incident made us feel very frightened.

Everything was great except our room had no AC and the only ceiling fan didn’t work. We paid a good amount for 2 nights and it was hotter in the room than it was outside for 1 1/2 out of our 2 days. They did bring a portable AC unit down to cool the suite, but it only helped in the living room area.

Hotel is not as well-maintained as it should be for a name-brand chain. Carpeting in elevator was gross -- that's so easy to replace that it's inexcusable. The baseboard under the kitchen appliances and sink in both rooms I stayed in was dirty -- crumbs, food and debris from previous stays. The room was cleaned, but not in a detailed enough way.

Probably the best service and nicest staff I’ve ever met at a hotel! Every single employee as you walk past them greets you! people went out of their way just for the simplest things. Everybody smiles! Sunshine in the breakfast area, food area, outstanding… her personality, her assistance, the way she cleans up, the way that she does it in a sanitary way I noticed all these things. I will be back for sure it is by far the best Hilton I’ve ever stayed in and I’ve been in much larger more “bougie” areas and this Hilton hands-down best customer service, friendliest employees and one of the cleanest hotel room I’ve been in.

The elevator takes forever