Hyatt Place Jackson Ridgeland

Do not stay at this property. Due to a computer error, I was never properly checked in. As a result, I was overcharged, and after returning from a full day of work, I discovered that hotel staff had entered my room, removed my belongings, and locked me out. To make matters worse, I was charged for a night I did not stay there. The hotel had no available rooms to correct the situation, forcing me to find another hotel at a higher cost and inconvenience. What was most disappointing was the lack of accountability. Kareem, the manager who checked me in the previous day and spoke with me that morning, never contacted me to apologize or resolve the issue. Corporate customer service advised me not to return to the hotel and promised a resolution within 24–48 hours. More than a week later, the issue still has not been resolved. The level of customer service, communication, and management at this property is unacceptable. Based on my experience, I would strongly recommend staying at another hotel. The handling of this situation showed a complete lack of concern for the guest and a troubling disregard for honesty and customer care.

The front desk was not overly friendly. The room could have been cleaned better. Air unit was loud. Bathroom way too small could hardly shut the door. Water pressure minimal. Two elevators in the bldg only one worked. 7:00 am, no coffee cups with the coffee. Breakfast was nasty. Did not keep food stocked for breakfast. We travel a lot, not the worst, but it’s in the bottom 5 of our list. I doubt anyone would stay there twice.

A women's used thong was in the closet. It is hard to close bathroom door because the room was so small. No toiletries in room. Shower was 50 years old.

DO NOT book or stay here! The front desk service is horrible. We reserved 2 rooms in advance but the night we arrived we are told there were no rooms and they were “over booked”. The truth is after waiting on the front desk to “check on” our rooms we are told someone else did not check out earlier as planned. We received no advance notice. They offered NO help and the front desk was rude! We were stuck finding hotel rooms at 11:00pm. I have been a Hyatt member for years and I am appalled by this hotels service. I also never received a call from the Manager as promised. Go to Springhill Suites if you are traveling to this area. They are awesome!

Overall experience was great. Nice shops in walking distance. I would recommend this for a weekend getaway. The staff was very friendly and helpful.

Location was great right off of the freeway and walking distance from several eateries. Nice atmosphere hotel smelled really good upon walking through the entrance. The rooms were absolutely horrible. I was there with several of my coworkers and I was able to view four rooms. All bathrooms were nasty. Light switches had caked up dirt. The AC unit was loud with mold w/ around unit wall. Dirty and stained ironing board ,missing iron. One dry towel and two wash/face towel in the room. I mean, I could go on and on but it was hands-down the worst hotel I’ve ever been in ever.

The location of the hotel was wonderful! If cleanliness and comfort are important to you, you should consider another hotel. Floors were dirty and sticky. Mold in the bathroom. Sagging mattress made co-sleeping difficult.

Very nice and clean hotel that is in a prime location to shopping and eateries. The staff were very friendly and the room selection was just what we needed for our stay.

I recently stayed at the Jackson/Ridgeland location and had a mixed experience. On the positive side, I downloaded the app ahead of time, which made check-in quick and convenient. Unfortunately, the cleanliness of the room was an issue. After pulling back the linens, I noticed what appeared to be fresh stains on the blankets. I called the front desk to request clean linens, but after waiting over an hour with no response, I had to walk to the front desk myself. The staff then offered me a new room, which I accepted, and it was noticeably cleaner. However, the second room still had some problems. One of the beds was missing a mattress cover, causing the fitted sheet to constantly slip off, so we only used one bed. The bathroom was also understocked, with just two half rolls of toilet paper provided. Additionally, the refrigerator itself was clean, but the shelves were found behind the refrigerator instead of properly installed, which was inconvenient. The noise from the nearby interstate was quite loud, although the air conditioner helped mask it somewhat by running most of the time. Breakfast was decent overall, though the food was not as warm as I would have preferred. Overall, while the staff eventually addressed the issue by offering a new room, the cleanliness concerns and room maintenance issues made the stay less comfortable than expected.

This may be the worse hotel at which I have ever stayed. The room was not cleaned well prior to arrival. For instance, there was old toothpaste in the overflow drain of the sink. The TV was located between the living area and the sleeping area, which meant it could not be viewed well from either location. The fridge was not working. However, they did fix the fridge once this was brought to their attention. The breakfast was disappointing. Almost all the food was gone by 8:30 am. Some of the food was nearly inedible, like the frittata. The coffee was watered down. The hot water for tea was room temperature. They ran out of sugar and said they had no more sugar. When we returned to our room on the second day of our stay, the room had not been cleaned. We had to contact the front desk multiple times over the phone and in-person over the next few hours to get the room cleaned. The front desk staff tried to be polite and helpful, but the housekeeping team was being unresponsive. I think it was 8 pm when they finally found someone to clean our room. Finally, there were no special amenities to make the stay more enjoyable, such as a 24/7 coffee bar. I want to emphasize that all the staff, except for housekeeping, were trying to be helpful. The issues likely stem from the company that manages this hotel.