Hyatt Place Jackson Ridgeland

I recently stayed at the Jackson/Ridgeland location and had a mixed experience. On the positive side, I downloaded the app ahead of time, which made check-in quick and convenient. Unfortunately, the cleanliness of the room was an issue. After pulling back the linens, I noticed what appeared to be fresh stains on the blankets. I called the front desk to request clean linens, but after waiting over an hour with no response, I had to walk to the front desk myself. The staff then offered me a new room, which I accepted, and it was noticeably cleaner. However, the second room still had some problems. One of the beds was missing a mattress cover, causing the fitted sheet to constantly slip off, so we only used one bed. The bathroom was also understocked, with just two half rolls of toilet paper provided. Additionally, the refrigerator itself was clean, but the shelves were found behind the refrigerator instead of properly installed, which was inconvenient. The noise from the nearby interstate was quite loud, although the air conditioner helped mask it somewhat by running most of the time. Breakfast was decent overall, though the food was not as warm as I would have preferred. Overall, while the staff eventually addressed the issue by offering a new room, the cleanliness concerns and room maintenance issues made the stay less comfortable than expected.

This may be the worse hotel at which I have ever stayed. The room was not cleaned well prior to arrival. For instance, there was old toothpaste in the overflow drain of the sink. The TV was located between the living area and the sleeping area, which meant it could not be viewed well from either location. The fridge was not working. However, they did fix the fridge once this was brought to their attention. The breakfast was disappointing. Almost all the food was gone by 8:30 am. Some of the food was nearly inedible, like the frittata. The coffee was watered down. The hot water for tea was room temperature. They ran out of sugar and said they had no more sugar. When we returned to our room on the second day of our stay, the room had not been cleaned. We had to contact the front desk multiple times over the phone and in-person over the next few hours to get the room cleaned. The front desk staff tried to be polite and helpful, but the housekeeping team was being unresponsive. I think it was 8 pm when they finally found someone to clean our room. Finally, there were no special amenities to make the stay more enjoyable, such as a 24/7 coffee bar. I want to emphasize that all the staff, except for housekeeping, were trying to be helpful. The issues likely stem from the company that manages this hotel.

Placed in 3 different rooms due to air conditioning not working at all! Only 1 elevator works and you will wait 15 min to half an hour to get an elevator to your floor so if you are ADA you should know before you go, Apparently there is only 1 employee working the front desk and if you have a problem they really don't care! Apparently Hyatt is ok with their name operating at this location and if that is the case going forward I will take all my business elsewhere! Don't count on management calling you back as they stated either!!

the black out curtains were missing - the toilet wobbled and they tried to fix but did not have the correct part. I had to hook back up the line and turn the water back on as the technician did not do this for us to continue using the toilet for one more night. On Saturday they ran out of food an hour before the breakfast time was over.

During the 2026 winter ice storm, my family and I were without power for over a week and were grateful to stay at this location during that time. We were unsure how long it would take for our power to be restored, but the staff made a stressful situation much easier. They were extremely kind and checked in on my family regularly, even as we had to extend our stay day by day. Their patience, care, and excellent customer service meant so much to us during a difficult time. I truly appreciate their hospitality and would highly recommend this location to anyone in need of a comfortable and welcoming place to stay.

Good location but shower was full of mildew. Room not cleaned the second day. Ran out of toilet paper the next day and front desk staff said they didn't have any! Front area ran out of coffee and front desk said they were completely out of coffee beans from Starbucks.

Wonderful area. Free parking. Lobby is great. Staff is nice. Very quiet area. Now for the bad parts. The rooms are not as clean as you would expect. Dusty, visible mold in showers. Rusted out handles on every drawer, towels rods and bathroom fixtures. Bathroom exhaust fan uncovered and noisy. Mold on sink aerator. Stipple has been scraped off the ceiling but wasn’t refinished. Bedding was clean.

Location

Didn’t like how small the bathroom was and that the sink/vanity was not in the bathroom.

The location is great walking distance of stores is always a plus

The tub was stopped up wouldn’t drain water, the bathroom tissue holder broken off the wall, the molding was peeling from the bathroom walls