Hyatt Place Jackson Ridgeland

It is my home away from home. If you are looking for an easy check-in process, this is the place. There are plenty of places to eat around the hotel as well. I would recommend this and stay again.

Do not book here. We had to cancel to to a bad storm and they refused to give a refund. I understand it’s within the 72 hour policy, but they were rude about it. It’s also bad customer service because we can’t control the weather. Do not book!

Do not stay at this property. Due to a computer error, I was never properly checked in. As a result, I was overcharged, and after returning from a full day of work, I discovered that hotel staff had entered my room, removed my belongings, and locked me out. To make matters worse, I was charged for a night I did not stay there. The hotel had no available rooms to correct the situation, forcing me to find another hotel at a higher cost and inconvenience. What was most disappointing was the lack of accountability. Kareem, the manager who checked me in the previous day and spoke with me that morning, never contacted me to apologize or resolve the issue. Corporate customer service advised me not to return to the hotel and promised a resolution within 24–48 hours. More than a week later, the issue still has not been resolved. The level of customer service, communication, and management at this property is unacceptable. Based on my experience, I would strongly recommend staying at another hotel. The handling of this situation showed a complete lack of concern for the guest and a troubling disregard for honesty and customer care.

The front desk was not overly friendly. The room could have been cleaned better. Air unit was loud. Bathroom way too small could hardly shut the door. Water pressure minimal. Two elevators in the bldg only one worked. 7:00 am, no coffee cups with the coffee. Breakfast was nasty. Did not keep food stocked for breakfast. We travel a lot, not the worst, but it’s in the bottom 5 of our list. I doubt anyone would stay there twice.

A women's used thong was in the closet. It is hard to close bathroom door because the room was so small. No toiletries in room. Shower was 50 years old.

DO NOT book or stay here! The front desk service is horrible. We reserved 2 rooms in advance but the night we arrived we are told there were no rooms and they were “over booked”. The truth is after waiting on the front desk to “check on” our rooms we are told someone else did not check out earlier as planned. We received no advance notice. They offered NO help and the front desk was rude! We were stuck finding hotel rooms at 11:00pm. I have been a Hyatt member for years and I am appalled by this hotels service. I also never received a call from the Manager as promised. Go to Springhill Suites if you are traveling to this area. They are awesome!

Overall experience was great. Nice shops in walking distance. I would recommend this for a weekend getaway. The staff was very friendly and helpful.

Location was great right off of the freeway and walking distance from several eateries. Nice atmosphere hotel smelled really good upon walking through the entrance. The rooms were absolutely horrible. I was there with several of my coworkers and I was able to view four rooms. All bathrooms were nasty. Light switches had caked up dirt. The AC unit was loud with mold w/ around unit wall. Dirty and stained ironing board ,missing iron. One dry towel and two wash/face towel in the room. I mean, I could go on and on but it was hands-down the worst hotel I’ve ever been in ever.

The location of the hotel was wonderful! If cleanliness and comfort are important to you, you should consider another hotel. Floors were dirty and sticky. Mold in the bathroom. Sagging mattress made co-sleeping difficult.

Very nice and clean hotel that is in a prime location to shopping and eateries. The staff were very friendly and the room selection was just what we needed for our stay.