SureStay Hotel by Best Western Fairfield Napa Valley

everything was great

more room service with clean towels, and toiler paper etc.

The staff members were friendly.

I'm not normally very picking. I look for a clean room with a fridge and a shower that I can use to work in and sleep in. This room was shockingly bad and I would not use it again. The shower was damaged and falling apart, with a hole in the wall and a false bottom covering up most of the rust and damage but preventing it from draining correctly. It also never got above slightly warm, and I don't normally like my showers very hot. The bed was okay, but the pillows were extremely crinkly and plasticy, which made moving at all super disruptive. The outlets were smashed so only 2 of them worked, there was no iron in the room (they told me they removed them with no further clarification), and one of the light switches was stuck and would sometimes turn itself off. There was also a full inch gap under the door, so you could hear and smell the freeway all night, not to mention any safety concerns. The TV was mounted at an angle, the floors were warped, and the wall paint was peeling. Also, I normally wouldn't hold this against a hotel as a one-off, but their wifi cut out for 3 hours in the middle of the day, which made working out of their hotel very difficult, as they had no explanation or timeline for it coming back. Overall there was very little to like about this hotel, and it is far and away the second worst hotel I've ever stayed in. Do not stay here.

When will I receive my security deposit back?

we were on the second floor

everything was great