SureStay Hotel by Best Western Fairfield Napa Valley

Next to the Texas Roadhouse restaurant Travel with my Veteran's Service dog, with legit papers. The clerk was Thankful I voluntary showed her my real ADA papers.

Never had an upfront $200 required room deposit. This was our 10th hotel on our trip and years of hotels. NEVER ANY ROOM DEPOSITS. 1st the receptionist was rude to us, till she found out I was a Veteran. Then she was nice. Our room #206 had the door peep hole glass previously punched out. There was paper stuffed into it blocking one from looking in. The room difital thermostat was broken. Guy in room 201 always smoking at his door. We had to constantly walk thru his smoke. He also stamped his smokes our on the walkway, just at his door. No working ice machine. We were told to buy ice at the gas stations or stores. Beer drinking parking lot party going on that night. Someone squating in a car all day and night, next to our vehicle. I had to move it under the spotlight and buy a camera.

The beds, parking, and fast check-out. The receptionist that checked me out was friendly and nice. Much better than the one that checked me in.

The staff checking me in was rude and had poor customer service. Upon checking in she gave me a room that was already occupied; lights and tv was on and beds were not made. When I asked for a new room she didn’t apologize or anything. I also didn’t like the bathroom in the second room I was given had paint peeling off the walls and in the tub. You could see that things were poorly painted over patches. There was also used soap with hair on it in the bathroom as well.

it was definitely cheap and a place to stay....

Everything was outdated, our windows were broken, the floor was chipping along with the walls. The bed sheets were all stained and it was a very hard mattress. Not only that but the shower head was leaking and spraying all over the bathroom. I had to get another towel and wrap it around so it wouldn't spray because it got all of the floor and even toilet seat/ toilet paper wet. This was one of those stays where you were just going to sleep and nothing else and even then the door barley shut and they woke us up at 9 am and trying to unlock our room for house keeping. The price was not worth it at all. Wouldn't recommend.

Excellent service from the staff

Staff, clean, location

Several Roaches in bathroom at night when I turned bathroom light on. Also mattress was bad sagging