Holiday Inn Express Cheltenham by IHG

Apart from the uncomfortable bed all good.

Unfortunately there were problems with the heating in my room which was very cold . Staff were very helpful and I was able to move rooms .

All good

The hotel is an excellent position but our room had no working air conditioning with the only way to control ventilation and temperature the window. It was also very noisy both inside and out. We therefore wouldn't stay again.

Excellent location , clean and tidy with great access to the a town and local bars and restaurants.

Functional property - cheap, located in the city centre with discounted NCP parking next door, adequate breakfast spread. That’s about it in what works for the property. Oldish property with faded carpets, chaotic breakfast area and inoperable AC are just the start. The Housekeeping staff are clueless and downright rude when they attempted an apology - they cleaned up my room at 930 AM (including binning my toiletries and socks) well before the checkout time of 11 and then had the gall to tell me to not use the room with a shrug when I said ‘ I haven’t checked out yet!’ They apologised when I raised it with the staff manager and the housekeeping supervisor, but the sup was patronising and barely attempted an apology.

Excellent service

Perfectly adequate. Great value. Great staff and very clean. Only small thing- the background music at breakfast was very intrusive and extremely ‘Tunney’ through the speakers( can’t believe I’ve left that in a review- but it’s true!)

I really like this hotel and would definitely stay again but we had some teething problems with the keys failing far too often to unlock the room doors. Also please put a fridge in the rooms! Other than that, it's a cracking location, parking is handy, the staff are lovely and the rooms tick every box.

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