Holiday Inn Express Cheltenham by IHG

Everything was nice, no complaints.

Well located hotel within walking distance of town centre. Accommodation fine and breakfast included which was welcome. Would use again . Only gripe is the car parking. Hotel details need to be transparent that car parking is available but in NCP next door and at additional charge. Please be clear on this point.

Great property clean location, however the bed headboard kept making noise most of the night .. very strange I couldn’t sleep!

We had a lovely stay, the staff were friendly, it was clean, great location, great breakfast just a shame that the only time families can access the pool is in the afternoon and there is no morning sessions!

Great location. Helpful staff who sorted out any problems very quickly. Breakfast was good. Access to gym/pool across the road sets this apart for the price

I didn't realise the pool wasn't accessible at all times so unfortunately we weren't able to access this facility

Excellent Customer Service.

Only complaint is the parking issue.

Enjoyed hotel was central & clean. Unfortunately the heat within the hotel bedroom and everywhere inside was stiffling & on times unbearable. As there was 3 adults in the room the pull out bed was quite uncomfortable too.

We stayed for one night, the hotel is in a perfect location, near plenty of coffee shops, restaurants and bars. We used the swimming pool twice, which the kids loved. The breakfast was great, plenty of choice and well stocked. We had a drink and played pool in the bar area which was a lovely way to end the night. The only down side was the sofa bed was really uncomfortable, so I didn’t sleep well. It definitely needed a new mattress.