The Banyan Hotel Fort Myers, Tapestry Collection by Hilton

Charlene at the rooftop bar was amazing! She is Friendly, outgoing, and super helpful! We had cold beer and a great view! It would be worth your time to come and visit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was reluctant to leave a poor review but I think it’s important for other potential customers. This was our first time staying at The Banyan, we previously stayed at the Luminary, which is excellent. It’s a cool hotel and a great location. At first things went well, friendly and seemingly professional staff at reception. Room was very nice. When we woke up the next morning we discovered there was no water, not just in our room but throughout the hotel. There was no communication from management and I literally had to go down to the lobby to eventually find someone from the hotel. They had no idea about the maintenance that was going on in their hotel and could not give me an ETA for when the water would be turned back on. After waiting an hour, we decided to leave, without being able to use the shower, sink or even the toilet! No one contacted me after we left, and it took me 4 calls to reach someone at the hotel. They offered me 8,000 Hilton points as compensation, yet the room we stayed in costs 160,000 points a night. I felt insulted. So eventually I called Hilton honors directly and they agreed to offering me 150,000 points, but no money back. To make matters worse, on top of the $424 I spent to stay that night, another $100 was charged to my credit after we left without any explanation. I’ve tried contacting them again, but after 3 days trying gave up and called my credit card company. Hopefully I’ll get that erroneous charge back. What a nightmare!

Bed was comfortable and staff were nice

Shower was bad and it was really difficult to find

Great location with many restaurants and shops within walking distance. Our room and bathroom were incredibly spacious and there was a balcony where we could sit and enjoy the view.

The lobby area was more like a pass through for people walking from one street to the next. Coffee and tea were only available in the morning. Breakfast was an extra charge. The bottom sheet on our bed was too small and pulled out constantly.

STAFF

Breakfast was adequate

not sure