Holiday Inn & Suites McKinney - N Allen by IHG

Staff was wonderful

Great customer service!

Sleeping area was fine, bathroom was rough, light switch barely worked, light would flicker had to push it just right for it to work. TP holder couldn't hold the roll, kept falling off, toilet took 2 or more flushes just for paper. Toilet ran constantly. As usual fan didnt work. Key cards for room. Got a few cards twice and only 1 card ever worked. We had 2 rooms and asked front desk and was ignored.

I

Very disappointed for rye money i paid for one night. Room coffee maker didnt work. They ran out of coffee in dining area before check out.

Pretty decent overall. I’ve stayed in worse that’s for sure

Traffic noise on highway 75. So loud when trying to go to sleep.

Arrived on a Sunday night around 9pm. Walked into the lobby to nearly all lights out and a couple cozily watching a video in the corner. Apparently one of them was the desk clerk, because they eventually got up and checked us in, after we wandered around looking for a worker. When we got out of the elevator, we were overwhelmed by the smell of cigarette smoke in the hallway and in our room. I get that a lot of hotels used to have smoking rooms once upon a time, but I think some deep cleaning is needed, especially for the carpets. Since the smell was in the halls and we had an early morning departure for surgery nearby, I didn’t request a different room. The room itself was fine, the odor wasn’t AS strong, but definitely noticeable, especially after coming back out from a shower.

Everything

I had searched around to find a room with a full walk in handicap shower as I am using a walker I had chosen the room on your website with the shower. When I got to the room it was a tub/shower combo. Therefore I was not able to shower for a procedure I was having the next morning. Very disappointed in this. The hotel did not have an alternate room available.