The Headland Hotel and Spa

Breakfast was excellent and location was lovely.

Nothing

It was clean

The hot tub was closed without forewarning which is a huge part of the aqua spa. The staff in the restaurant were rude and wouldn’t allow us to add drinks to a tab even though we were spending thousands of pounds on drinks for a wedding so we were forced to pay for individual drinks. The lunch and snack menu was awful and portions were small. We requested late check out as our flight had been delayed and even that wasn’t “possible.”

Amazing location and beautiful setting

It's like your nans front room and feels really dated

Es ist einfach ein ikonisches Gebäude - traumhafte Lage, der Inbegriff von Freiheit. Es ist das Wahrzeichen von Newquay. Old money style innen, großartiger Blick von Ballroom aus oder aus dem Frühstücksraum aufs Meer - natürlich auch von den Zimmern oben. Ein Traum! Außerdem habe ich nie ein familien- und hundefreundlicheres Hotel gesehen. Der Spa ebenfalls ein gigantisch...

It’s location, facilities and particularly the staff

Lovely location Friendly staff at reception and dining rooms . Very slow with service in lounge area .

Expensive drinks and slow service .

This is the third time we stayed at Headland Hotel. The hotel fabric and facilities were again of excellent standard. The location is wonderful and we booked another special weekend with my wife.

However the staff this time appeared poorly trained and not customer focused. But out dissatisfaction was with the restaurant and kitchen staff. The menu we found poor and unimpressive which did not have some clean eating vegan / vegetarian options. But the visibility of the open kitchen appalled us. A long haired chef with no PPI protection hand assembly of food and visibly untrained kitchen staff not abiding by 'food hygiene standards'. Sorry but this turned our stomachs and we elected to eat our on the second night and not eat breakfast on the second day (except for some toast).