Hotel Vancouver

Séjour annulé par l’hôtel, 1 semaine avant le départ pour sinistre (dégât des eaux). Réservation en septembre sur Hôtels.com pour un départ le 14/02. Cependant, Appels très sympathiques du personnel de l’hôtel et de la centrale de réservation de l’hôtel.

Excellent service and really helpful staff. Locations is excellent

Accès direct aux piste, emplacement voiture gratuit a proximité, centre accessible a pieds, piscine jacuzzi sauna, c’est parfait. Bon petit déjeuner.

Chambres spacieuses et propres, silencieuses, un peu surchauffé, excellent accueil et service, très bon petit déjeuner, service un peu long au restaurant le soir

Hotel correct, propre, accueil correct, personnel serviable, par contre jaccuzzi froid, pas de Hammam, un 3 etoiles qui doit se remettre a la page.

I’ll give an example as how our experience started and it didn’t get much better after this. First morning we went for breakfast, but the dining room was closed. We asked a member of staff who we told us the chef hadn’t turned up. No, apology just a shrug of the shoulders. As we went to the lift to go back to our room to think of plan b a couple emerged from the lift. “Oh, he hasn’t turned up again then” was their quote. I asked what did they mean, to which they said they’d been there for 6 days and this was the 3rd day that he hadn’t turned up. The location of the accommodation was very good. For a skiing hotel room, it was comfortable. The following issues we had but I don’t want to spend the rest of my evening typing include: 2 false fire alarms being accused of tripping the electrics with a hair dryer or straighteners. this turned out to be the faulty kettle in our room being told we can’t have a new kettle as there’s a problem with the electrics in our room we asked to move room, but got a shoulder shrug and a “no” ordered food at the hotel for our kids. was told 40 mins. 110 mins later, still waiting. dared to question why so long, “understaffed” was the one word answer I would like to point out, that whilst my overall experience of the hotel was very poor, the young lady at the front desk did try her very best for us. her english wasn’t great, but about a thousand times better than my french so I don’t see this as a particular problem.

Un hotel 3* ??avec une piscine froide, jaccuzi froid, sauna qui chauffe mal, chambre pas faite tous les jours, petit dej mediocre avec cake et brioche industriel qu on laisse dans son papier, baguette décongelée et encore quand il ouvre car un jour il avait perdu la clef du restaurant. Des jeunes qui passent l aspi dans le hall a l heure des petits dej avex casque de musique sur les oreilles...etc. Equipe trop jeunes et manque de professionnalisme On ne reviendra pas

Property itself is in fairly good condition and good location for ski slopes. But it could have been so much better. No visible manager, not enough staff and morale seems low. Breakfast was delayed from 7am to 8.45am on 2 of our 4 mornings as “no staff”. Resulting in delay for ski lessons. No one on front desk for check in until after 4pm and no one available for check out. We asked another member of staff re checkout and were told it was not her job. Bed linen not changed in 4 days and clean towels only once. Shower holder broken in room. No evening meals (though we were told this in advance). Bar was soulless. A missed opportunity as it could be a decent hotel if run properly.

Got a good deal, and as such, it was value for money. The staff for incredibly helpful, kind and service-minded, which as a saving grace. The hotel is bit worn down, the spa is small and unimpressive, but everthing appeared clean.

Relatively clean and tidy, on a positive you can ski in out from back of hotel, but very poor service and short staffed. Breakfast buffet food kept running out and wasn’t replenished quickly. Bar was randomly shut some nights. Restaurant wasn’t fully operating - only takeaway pizza / burger. Jacuzzi was cold, the pool colder, sauna and steam room were not as hot as you would expect or want. Good base if you are happy with a basic hotel and don’t expect much service.