Ocean Resort

Location was good, but that’s about it!

My son and I entered the first room and the television was a 19”. The room smelled like smoke and mildew. I went downstairs to complain and they moved us to another floor. At least this room had a bigger tv, however the toilet was crooked there were no chairs on the balcony, I was told by the front desk “dude” to reach over the balcony and “steal” one from the other balcony! The refrigerator was locked on max so all of my food that I brought had to be put on the bottom shelf and it still froze. When I asked for towels I was given ones that I perceived as dirty and were just folded and handed to me! The parking was atrocious! My son uses a wheelchair and I had to park in a fire lane! I would give this hotel less than one star!

Staff was super nice. A room is a room. It wasn't terrible. My biggest issue and biggest deal breaker is the balcony. It is basically one large balcony for the entire floor with a little gate to separate you from your neighbor. ZERO privacy on the balcony which sucks when you're trying to enjoy your space. That's the one and only main reason I would not book again.

Zero privacy on balcony. Literally looking at your neighbors.

Location and staff

Landline phone did not work for the first three days of our stay. Only on day four, after numerous complains, it was fixed. Add to this inability to contact Front Desk the fact that power outlets were so outdated they did not work and you have a major security issue. There was no coffee maker that is listed in the room facilities: we had to ask for it. Walls, furniture - all were outdated, old. Floor in the balcony was worn out. Water was leaking to our balcony from the top floors - not sure if from the other balcony or the roof. AC had a sign of major damage. Fan in the bathroom was not working properly: it was loud and did not prevent the bathroom from becoming wet and slippery after any shower.

Beachfront

Needs renovations all round!

Ocean view

No complaints