Steigenberger Makadi - Adults Friendly 16 Years Plus

I would like only to mention the good staff who deserves a great shoutout although all my issues during this stay! Firstly Ahmed Fateen in the reception is absolutely amazing! Polite and friendly.. he gave us a decent tour for the hotel and chose a spacious room with amazing golf view.. chief Yassin, is amazing too! He has a warm smile and so kind! Mr Ramy the manager is polite and he showed great potential to help and sort our issues! The hotel is not bad! The rooms on the golf are something else!

Oh! Alot! A person called Masry and he claimed he is the F&B manager came to me while im having breakfast with my husband and asked me to put a tshirt on while im in the restaurant although i was in dress code, i had my pants and cropped shirt on and all foreigners aroud where literally in their swimsuit which i considered rudeness, discrimination and racism!! Secondly all extra drinks and food are coming in a cheque in euros! When i raised that im egyptain and i should get the receipt in egyptian pounds they told me no these are the rules! Thirdly the hotel is way far from the shared beach! Its like 10 mins driving distance then 10 mins walking distance which was not convenient in this hot weather! I found on my room’s door a gecko and insects on my bed sheets! I have an option for a la carte restaurant and when i asked the idiot reception guy to help me in reserving he refused and when i asked to escalate, Mr Ramy is the one who helped!

Service, staff, food quality and quietness

Absolutely Nothing

Everything more than amazing Million thanks to Mr ayman el masry .he made our vacation like we in our home Many thank to house keeping team Main resturant and all team every one Thank you

Interior & location

Staff has Very bad attitude , aggressive, unfriendly to the guests .

Nothing

Many things: 1- Check in was supposed to be at 2pm I arrived at 3 pm I received the room at almost 4 pm ! I told the reception the room was supposed to be clean and ready since 2 pm and no one was cooperative and they were so negative. 2- I requested queen bed in the booking phase and when I arrived they gave me a double bed room and after I informed them it took them extra 15 mins to find me another room 3- when we arrived they surprised that its mandatory to attend dinner with pants and refused to let us attend dinner with shorts ! And no one from the hotel informed us before coming with this rule

House keeping

1) we arrived an hour late however our room wasn’t ready and we got to the room after 30 mins from arriving. 2) We were asked to wear pants and shoes to dinner on our arrival however it wasn’t mentioned or communicated beforehand and I was very surprised because I was half board so hadn’t I had an emergency pants in my luggage would I have lost the privilege to get dinner 3) We saw a big pool of blood between our floor and the floor above when we were going to the lobby which made my wife very terrified the whole night. 4) The reception called us to check out 10 mins before time despite the fact that we checked in later than our time All of this was communicated to the reception starting from the late check-in to the blood incident and the urgency to checkout before my time and no action was taken and I didn’t feel that they care.

Absolutely amazing hotel!

Everything was extremely perfect. Staff are amazing and helpful. Property is exquisite. Location is great within the Golf course.

I can't think of anything I didn't like.