Sheraton St. Paul Woodbury Hotel

The hot tub was not working

Clean rooms and comfortable beds. Air would not get cooler than 73 when it was 85 plus temp outside.

Quiet and clean

Beds were super comfy. Nice small table, microwave and fridge in room

Nothing

Check in was 3pm. We arrived at 3:15 and were told the room wasn’t ready that housekeeping was behind 30-40 mins. It was 99° outside and there was no where to wait but the restaurant where the staff made us feel unwelcome to sit there. We went back to try again at 4:45 and were told it still wasn’t ready. We didn’t get into the room until after 5:15. This was for my husbands birthday. When we finally got to the room, there was supposed to be an amenity there and I had to call and track that down too. The air conditioner was cold and the bed was comfortable but the housekeeping staff needs to be addressed. We had to push back one set of plans and cancel another because of the 2 hour delay checking in. Not acceptable.

Good buffet and service in the restaurant.

Great location. Could use more lighting in the bathroom. Very dark. Reasonably quiet. Don’t really understand the $. 100.00 damage deposit swing how they have the credit card you used. You have to wait 4 days to get that back on your CC.

Nice property, clean and in good shape.

Everyone and everything was great. The only negative was that our bathroom floor was sticky.

The location and that everything was clean!

It was all wonderful! I would stay there again!