Alma San Diego Downtown, a Tribute Portfolio Hotel

The staff was really polite

Location because of the train noises

Friendly staff. Breakfast and beverage credit. Fee wine voucher. Accessible across the street parking. Clean and modern. Nice balcony.

I wish there was an ice machine on the room floors. This is not a complaint bc I called front desk to ask where an ice machine was located and they advised that they are a per request facility and I was quickly provided with a generous amount of ice.

The decor and vibe of the hotel was wonderful - did not feel like you were in a "standard" hotel room. Loved the extra drink and breakfast credits. Great location. Staff went above and beyond and left a special anniversary welcome in our room.

Location.

Housekeeping. Poorly designed/small room.

The room was spacious and comfortable. We had no issues with noise, light, or temperature. Overall, it was a great place for our one-night-stay.

I do believe we got a queen room although I booked a king. If there is a cost difference, I would hope that was adjusted? I did ask for early check-in which was kindly given and we were fine to take the smaller room. Thank you.

Came here for my boyfriend and I to have a little celebration to ourselves for our recent engagement. As we entered the hotel we were greeted by the front desk lady named Susie. She was very quick to check us in and didn’t ask us any questions and wasnt very welcoming. Sadly she didn’t even ask if we were celebrating anything, so I told her and she had no response, no congratulation nor any suggestions on how to make our experience better there. Very nonchalant attitude. It was not as pleasant of a start for us. Our room was okay in size although the bed isn’t that comfortable and the light in the bathroom didn’t work at all. It seems as though it is an out dated hotel and it didn’t look very clean and polished. We were also quite upset as the pool was stated it would be heated and in fact that was a lie. It was very cold and unusable which was a disappointment for us. The 100 dollar credit we had was only usable at their cafe which didn’t have that great of food or drinks. Overall don’t recommend going here at all, not worth the price what so ever. It don’t feel like a pleasant stay nor did it make us feel refreshed. We got no sleep due to noise from outside. They also charge a destination fee on top of your stay which makes no sense as the point of coming to a hotel is to have a get away in a different destination. One thing I did like is that the front doors lock at night and you can only enter with a key which provides safety for hotel guest. Again overall I would never come here again nor recommend this place to anyone. There are far better hotels in that area to stay. Don’t waste your money here.

Sophia helped us with restaurant recommendations and graciously upgraded our room when the first one didn’t work for us. She made our trip SO much better and we’ll be staying here anytime we come to San Diego now