SpringHill Suites by Marriott Chicago Waukegan/Gurnee

Very clean

Super clean!! Lobby, elevators, dining room and hotel room were pristine!!

1. Toilet room hand towel should have been changed! Since we only had one hand towel on the bar we would not want to throw it on the floor to show the housekeeper that it is dirty. Any single hand towel left for cleaning of replacing every other day should ALWAYS replace used toilet room towels if there is just a single towel on the bar. It should be obvious to replace that at cleaning especially when only every other day rooms are cleaned. 2. The Booking.com app email showed after reserving the room (a non-refundable prepaid reservation) only AFTER reserving!! that there was a $300 damage deposited required when checking in. Totally not ok!! Made we want to cancel!! I won’t book non-refundable ever again because of that after purchase fee slipped in there. Turned out the desk said only $200 when I checked in, and that was for incidentals, very confusing. As a Genius level Booking.com traveler, I should have some history of not damaging rooms! $300 noted in the reply confirmation AFTER my reservation of a $300 damage deposit is totally unreasonable and unacceptable in the future. That needs correction or more clearly stayed before purchasing a reservation — all ALL FEES noted up front!! That was not!

I liked that the property was clean. I think that the property has a very convenient location.

Just a few things but those are more personal preferences.

Staff was nice and also extremely welcoming to my 2 year old daughter. Beds were comfortable, room was spacious for us. Breakfast was pretty good

Wonderful accommodations, clean and comfortable. Close to six flags, 3 adults 2 children.