Hilton Garden Inn Richmond Airport

Great service from staff and the location was perfect for our stay. Our room was clean and the overall hotel was nice!

My sister and I booked a 2 queen bed room weeks before our stay, but when we arrived we were given an “upgrade” that was a king bed suite with a pullout couch full of springs. They were fully booked so we had no choice but to share a bed because there was no way either of our backs could bare those springs!!! Not sure if our late check in resulted in this “upgrade” it was a big event happening that weekend, so we understood but still didn’t like that part of our stay! Haha! Next time we will arrive before check in!!

Sheets had stains front desk said they cannot move me spider every place had one towel in the room no cups rude staff

Bed bugs! Arrived at 215p and waited at the desk for 15 minutes because nobody was there. Walked down the hall to find someone to help the line of people at the front waiting for check in. Tall short haired lady stopped me rudely and told me to leave the area. I asked her if anyone was working the front desk. Finally. At 230p lady showed up at the check in desk and asked me to sit while she checked in 6 people that arrived after me. At 315p I got into a room. Woke up the next morning with bug bites all over me. Checked under the sheets and found bugs. I can’t help but think this was planned. I got the bad customer room.

Location was very good for our purpose. Breakfast was way too expensive for self serve. French toast appeared to have been reheated and several days old (difficult to cut or chew). Location was good for our purpose (wedding) .

Lobby was dirty (wrappers on the floor and obviously not vacuumed in a while) Terrible smell in the lobby when we returned. Smelled like sewer gas. Our room was on the first floor next to the elevator and was noisy til 1 in the morning. Not enough towels provided and they actually ran out of of washclothes

Nothing

No hot water, rooms were clean to the eye but overall wasn’t great. Pillows might as well not be on the bed because they are equivalent to sleeping on a piece of paper but you won’t get to sleep anyway when you can hear every conversation from each room beside you, above you and in the hallways. The tv connection hardly worked and buffered the entire time. I paid $500 to stay away from the hotel as long as possible.