Leonardo Jerusalem

The hotel use to be better, eating at the buffet very expense...

I had problems with the AC in my room which was quickly addressed by the staff. However the staff at the breakfast area were not friendly at all. The room was comfortable and clean. Location was great. My stay was good overall, except for the cranky breakfast staff.

the hotel is old the corridors are not clean and the white color is not white. the room was large but not clean. the bath was overflooded after 2 minutes of shower. The sofa was a rag. T.V remote control was dirty. stuff is not friendly and they didn't bather to help us with a taxi: "no taxis" they said so we needed to take care of ordering the taxi alone. 2400 there is no food in the hotel literally nothing. bad hotel bad attitude. wouldn't visit the hotel ever again.

This property is the best kept secret in all of Jerusalem. I had a fantastic stay extremely smooth check in/out process. Parking was both convenient and priced reasonably.

Very clean, updated rooms, and friendly staff. I would definitely recommend if you're looking for a decently-priced, conveniently-located stay in Jerusalem.

We dis stay before with a Tour, The room was confortable, yet with Orbitz, they moved us to a better room. The food is excellent especially Breakfast and dinner ( I would recommend to include this meals when booking, otherwise would be very expensive) If Dinner is Not included in the plan, I would recommend to go to the cafeteria (Lobby) , where prices are more razonable. The Hotel is very well located, close to the old city of Jerusalem

We just landed from a week in Israel and stayed at this hotel...which should not be confused with ANOTHER Leonardo Hotel which is on KING George St., this is on SAINT George St! A/C wasn't great, but it turns off and on when it detects nobody in the room, which is excellent for conserving energy, but not as cool as most hotels in a 40 C degree place! Staff was very attentive. Area is partly in East Jerusalem, an Arab area, which I didn't realize when booking, and we are Jewish. The hotel is staffed mostly by Arabs and we felt comfortable and at ease at all times. Pool is small but great, and nice and cold, not too warm like other hotels. Parking is underground with elevator to hotel...nobody told us that as they watched us drag our luggage up the ramp outside into the hotel!

We booked this hotel expecting it to be a 5 Star Hotel. It is at best a 3 Star. We were there for 4 nights and had no air conditioning for 3 of the 4 nights. We contacted the front desk and they sent someone every day who told us that the air conditioning was fine. It was cool enough! The hotel is situated in an area that really offers to walkable sights. When we checked out and they asked how our stay was, they told us they would credit us 50 shekels basically basically $28.00 US dollars. We paid almost $1000.00 for 4 nights. The pool closes at 6:00 pm, so after returning from sightseeing and wanting to relax, cool down and have a swim, you are out of luck! I would not recommend this hotel. We will not go back.

The hall outside my room was dirty and the same debris seemed to stay there for my entire 5-day stay. Both the sink and tub in my room did not drain well, leaving a bowl full of dirty water every time they were used. Sink hardware was plastered with disgusting debris. Bell staff and front desk staff were both extremely rude, inattentive, slow and apparently angry about something. I saw a waiter drop a dinner roll on the floor, simply pick it up and put it back on a table. Finally the power went out one evening for a substantial period of time. Staff abandoned the front desk and ran around with dim flashlights that produced only orange-colored, dim light. Chaos reigned and it was simply good luck that disaster did not occur.

Expedia gave me a price of $275.00 including taxes. I was charged $321.75? Could not argue at the time due to timing. Please refund $46.75 Thank you Regards Max Moryoussef