Holiday Inn Express and Suites Granbury by IHG

Group of 15 ladies enjoyed our stay together in this amazing place, they had taken so much care to every detail in making our experience memorable and enjoyable. Couldn't have asked for more. Thank God for blessing us from this amazing service!

I recently completed an extended stay at Holiday Inn Granbury in Granbury, TX and I cannot say enough good things about my stay. From the moment I checked in to the day I checked out, I was treated in the way I am sure every guest wishes to be treated. I was treated like I was the most important guest they had. That statement would make some think they neglected the others if I felt that way, but that would be incorrect I had at least 10 other guests who were the crew with me and their sentiments were the same. The care and attention they provided would rate their customer service as exceptional. My crew had to report to work at 6am and breakfast was not scheduled to start being served until that time. The hotel made it possible for each worker to have their full breakfast available before they had to start their shift. That is a major adjustment but it was done and always served with a smile by the morning attendant. I had multiple packages delivered and the cart was being used by other guests. One of the desk clerks helped to carry the packages to my room. I hate that I didn't get her name. All of the desk clerks were great and their service was commendable, but one young lady was absolutely outstanding and her General Manager deserves to know it. I do not know her last name but her first name is Karin. Karin was exceptional. She always greeted me with a smile and by name. She helped to ensure my crew was satisfied and went above and beyond to do the same for me. She would always check to ensure I was happy with my room and my stay, and honored my request on room type and location in the hotel. I take nothing away from the other clerks because they did the same. One other name I remember was Sarah, she was great. I point out Karin because I would see her in the local grocery store and she would acknowledge me and we would briefly chat. I felt like a local for their weeks I was their. She shared local places to go and things to do. She watched out for packages and updated me, but the thing she did that truly made a difference for me was ensure I received a very important package I left when I checked out for a weekend trip back home. I left some needed medication and when turned in my housekeeping, she attempted to reach me by phone to let me know. She was unable to reach me. She reached out to my corporate office and their hotel reservation contact with the hotel to let them know that I had left the medication. My employer was able to reach me and I returned to the hotel to pick it up. This was a very costly, possible life or death medication for me. I was so appreciative. She could have just held it until I returned that Monday, but she knew how important the medicine was to my health and she would above and beyond to get it to me. Yes, I have stayed in fancier, newer hotels with more amenities, but at this Holiday Inn I had a nice clean room, with the normal full amenities plus a trolley pickup to take you into their town’s wonderful downtown and lake area events. Yes Granbury has a lovely lake, great fishing and a “Texas beach”. It’s a beautiful quaint town that would make a great weekend getaway location. Their is a choice of hotels but I recommend trying this Holiday Inn in Granbury for the staff experience. I know they will make your stay comfortable and a lot of fun. Another small thing that was nice was have hot chocolate chip cookies available in the lobby in evening when we returned for work. It was a great treat and nice touch. If you stay here, you have to meet Karin and experience her special level of caring for the guests. Again, all were great, but Karin has a special gift of engagement I would say and the Holuday Inn at Granbury should know it because I would stay there again and again because of her alone. I stay in hotels for work over 309 days and year. Her service is rated in my top 2 and that is at all of the IHG hotels I have stayed in through the US. Great job Karin, and thanks for the unforgettable stay team at Holiday Inn at Granbury. You encompass the way a guest wants to be treated when staying at a hotel

A great overall stay! A very attentive staff who is concerned with your comfort and the quality of your experience. The complementary breakfast was the best I have seen in a hotel with a variety of fresh options. That were also delicious!

Location.

The breakfast lady never changed her gloves and she had sweat running through her arms. There was a huge cockroach by the ice machine on the third floor. The tv said no network and would not allow us to watch Netflix or YouTube.

Staff very friendly and professional. Thank you!

Close to downtown historical Grandbury, TX...restaurants and stores near by. The only issues in the room that we stayed in was...the extra door latch was broken, and the office chair was not working properly. Just wished we asked for a room that wasn't under or close to a family with children.

Centrally located along the main strip. Easy to get everywhere. The room was huge. Bed was very comfortable. Breakfast was great.

The king rooms are all located on front of the building overlooking the entrance and parking lot. There were a bunch of families at midnight hanging out in the entrance foyer area making lots of noise and letting their kids play. I complained to the front desk and it got a little better. The breakfast area was too small for the number of people it needs to serve. Overall our stay wasn’t bad, but it could have been better. The room was big but the bathroom was odd. There were no towel racks except one double hook. Nothing for hand towels or other towels etc. The tub shower was very old looking. I’ve stayed at many Holiday Inn Express Hotels and this one wasn’t as up to par.

We stay at Granbury's HIE every year. The staff is super friendly and the location is central.

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