Hampton Inn & Suites Mystic

Room was large and very clean. Staff was friendly and helpful.

Breakfast could have been better. Sausage was overcooked. Scrambled eggs should be a choice everyday if one does not like western omelets (our first morning).

The location was ideal for our plans.

Our first room was freezing and staff gave instructions for the thermostat. When the temperature did not moderate, a staff member came to correct the thermostat. When we returned from dinner at 10 pm, the room was still freezing and I complained to the same staff member. We were offered a new room and told there would be a "credit" on our bill. We switched rooms after 10 pm with no instructions for the operation of the handicapped automatic window drapes. We stayed for two nights and, upon departure, no credit was shown on our bill.

The staff was so friendly, the room was clean and a good size. The location was perfect! Close to town without being right in the middle of all the craziness. Everything about the hotel itself was beautiful!

It was a bit expensive, and I expected more than a sink, mini fridge, and coffee in the kitchen for the price.

I though the breafast was very good. We stayed in a comfort inn the night before and it couldn't compare to the breakfast at your hotel.

The fire alarm evacuation was annoying. It was nice to see the fire truck arrive is under 5 minutes.

The hotel was clean, comfortable, quiet, peaceful, and a short drive from downtown Mystic. There is a bank, pizzaria, diner, and formal Italian restaurant all within a block from the hotel. They offered a nice lemonade in the lobby.

The breakfast potatoes were very old as were the bruised bananas and the oatmeal was very watery.

Our room was great. The breakfast was good, with plenty of coffee and drinks all day and the staff were more than helpful when needed. Plus the location was great.

The toilet in our room was low for my mom and there were no bars to help her get up. Maybe put in a bar on wall next to toilet for assistance.