Regency Inn

The staff seemed to always feel inconvenienced whenever we said anything to them about the room.

The first room we were given didnt let us in because the lock wasnt working and roaches were coming out from under the door. The second room had cigarette holes in all blankets and furniture. And the fridge door fell off when we tried to open it. The third room had cigarette holes, no working smoke detector, broken wall plates by electric sockets exposing whats inside the wall. And while sitting on the couch I felt like I was getting bit but couldnt see anything. The pool had large chunks of mud in it. The breakfast that is being advertised online is not available either. We checked in at 6pm and left by 11pm because we didnt feel comfortable. Found out the next day they charged us anyway.

Bad

I called them first to ask about the pooll and breakfast then its was clouse

Staff was horrible no service and the manager is very very rude the cops had to come due to drugs and prostitution i had bed bug bites all over my body

Hair dryer didn’t work desk staff great housekeeping needs work on attitude and English 😄

Turned on the lights to the room to find roaches scattering all over. They crawled on the walls. No smoke detector in the room, stains on the linens and just a dirty room all together.

My son and I check in the clerk was friendly and helpful. Got to the room the area seemed shady the room floor was not cleaned and smelled. We decided to find another hotel. The hotel refunded our money without any issues.

Hotel is every nice clean, new and big Room, But I not stay and Sleep in that room Because smoking alarm make very Noisy and thy take alarm out from ceilingI I called the front desk about this she told me alarm is no battery she send someone to check it I waiting 30 minute nobody coming and I walk to the front desk the guy in front told me he will came in five minutes to fix that I waiting him one hour Nobody coming. I can’t wait anymore after One hour and a half I check in I cannot stay in my room because very noise from smoking alarm, I call my friend to pick me up and sleep with his house for the night , I can’t stay in my room with noise I come back in the morning my room still nothing fix I told him in the morning they’re not refund my money back I never use that room after I check in thy just say sorry!!

Our pipes burst due to the winter storm here in Houston so we needed somewhere to rest and take a shower. There was no heat or TV and the bedding had burn holes. Needless to say we didn't stay very long. It ended up being a very expensive shower.