Mango Lagoon Resort & Wellness Spa

Our late check in was seamless. The facilities were excellent. We stayed in a budget room that was on the tiny side but had everything we needed. Only issue was a light bulb in the lamp on the bedside table that was dodgy and it tripped the power point switch so we weren’t able to charge our phones or make a cup of tea or watch tv. As it was late at night my son and I discussed if our lack of power was urgent or not because there was a sign to say a $50 fee applies to non urgent after hour calls. We decided to wait until morning and go to reception. The maintenance guy doesn’t start work until 9am anyway. The lovely lady on reception made me a nice cup of tea whilst I waited and charged my phone in reception. Aside from that the place is lovely. There is a lack of parking though and we parked on the road for the duration of our stay. The day spa area and the beach pool areas are lovely and we met some nice people sitting around the pool. Palm Cove is a lovely spot and would highly recommend this resort. Just a short stroll to the beach and all the action.

Awesome location

My sister and i stayed for a girls week and enjoyed the apartment and facilities. 4 pools were fantastic. We had a courtyard which stepped out to the pool which was handy. Can't say enough about the amazing staff. Will definitely be back!

The staff were lovely, the apartments were large, modern and clean, the pools were great. Great value for money

This place ticks all the boxes, just be aware its a little way off the esplanade so be prepared for a short walk (slightly longer with a toddler)

A lovely and comfortable stay in a quieter part of Palm Cove. Short drive to the beach. Very comfy beds and everything you need in the kitchen.

Lounge and dining seats a bit old and outdated and not the most comfortable to sit in.

Staff friendly.

There are many positives so long as you get a place/unit that is properly cared for by the owners. Ours wasn't. The actual place and location is truly beautiful. The manager and staff are very helpful. The gardens are delightful and the ground staff very pleasant and focused. The BBQ was spotless. The electrical equipment in the unit worked well but the actual function as a place to stay, sleep and eat comfortably did not. My negative comments, below, relate to two rooms apparently privately owned and sub-standard for the money involved.

We had Unit 29a for 6 nights and 29b for 3. The cost was astronomical for what we arrived to see. 29a cost $1,849.74 and 29b. $775.71. A massive $2625.45. Compared to other accommodation providers locally, who we started speaking to, we were not happy with what we were provided compared to what they were offering. The website pictures to advertise MangoLagoon may be mostly accurate but for our unit, they cannot show the wear and tear. What we had was poor. The photos speak for themselves. A main bed and day bed that had deteriorating mattresses. The main bed was covered in an ancient foam. Likely decades of people sleeping on them. A health hazard and uncomfortable. The photos are of 29a. There were very few items to use. We were there 6 nights and ended up taking our food to the BBQ in 2 frypans as there were no platters. The available plates were already doubling up for an entree and meal for our family. There were 2 steel bowls (one enormous and one small), utensils that were broken or old, nothing to present a nice meal like china serving platters, no baking dishes, no placemats, no coasters. The list goes on. The grout on the floor tiles was black but it's light in un-walked areas. It needs a good clean; years of build-up. The dining chairs had a big sinking hole but they were still better than sitting on the couches that stank of body odour. The staff tried to clean them but the material is too dense and should be washable. We threw a clean blanket over the couch to try to make the smell better but I still ended up on the dining chairs as they could be wiped down. I asked for some money back but I doubt that will happen.