Ramada Resort by Wyndham Kochi

Firstly, do not expect a 5 star hotel experience. Starting from the lobby, the disappointment begins. The furnishings and finish of the lobby is not good.

Due to COVID19 situation, resort was not very well maintained. Pool and SPA were also not operational due to COVID. Though well mannered and friendly staff tried their best with their excellent service level to improve the situation.

Ramada Kochi is one of the beat properties in Kochi. The stay was good. But the room I got dint have a view at all. My window opened to a car parking and even though there were many rooms vacant. Otherwise it was a great experience.

Helpful staff. Upgraded to lovely lakeside room as resort very quiet. Pool great. Hotel restaurant fine. Just a shame that the hotel was so quiet.

Great experience. My family members enjoyed the big room, pool and service

Really nice property on a sprawling complex with friendly, helpful staff and a decent breakfast spread. Also has great lake views and a pretty impressive pool. We'd deliberately booked the Luxury Lake View Room and not one of the Cottages because we'd liked the decor of the former better, in the pictures we saw online. However, the pictures were unfortunately misleading with images of the Presidential Suite mixed with the others and raising our expectations a bit too highWe asked the Ramada staff to be more mindful of these things because plenty of people book through these sites and their pics are the only reference We also happened to be staying at the hotel during peak wedding season in India. 2 weddings..lots of noise. One of the wedding parties had booked the Presidential Suite right next to us and had loud, drunken "conversations" and brawls until really late in the night. Some warning about the noise would have been good - these guests had been staying here multiple days..so if they'd been anywhere as loud as they were our first night there, the staff should've known about it. The escalating noise situation was also quite poorly managed by the hotel security. Other guests got into heated sweary arguments with the guests in the Presidential Suite. All in all, not bad. But those issues put a dampner on an otherwise pleasant stay

The bad: 
-the rooms are freezing cold and you can’t control the temperature 
-the ‘hottest’ temperature setting on the shower is just barely warm enough for a comfortable shower 
-fungus and mould in some areas of the shower 
-the shower does not drain properly so within seconds you’re standing in a puddle of water which leaks out onto the entire bathroom floor 
-terrible Wifi 
-the breakfast restaurant, Fennel, was very cold -the service at Fennel overall was friendly but just incredibly poor; food had to be sent back, wrong orders brought to us, the simplest of items took way too long to be prepared, requests were frequently forgotten or neglected
-the staff are not properly trained; trying to coordinate a spa appointment or get answers to everyday type questions took hours

-often we would try calling the front desk during business hours and nobody answers 
-without any advanced notice, there were numerous restaurant closures the staff in general are just not well informed, trained, or coordinated...it felt like every person working here it was their first day. Again, not saying they weren’t friendly or that they didn’t try, we just observed a much lower expected standard...it’s clear the management does not truly care about or have a passion for hospitality

Food needs improvement .Breakfast and lunch and dinner all at average .

Staff was really interested in making our stay special. Dony at the reception desk was spectacular in scheduling outings that fit our needs. 10/10

The attitude of their staffs were so cordial and pleasant.