The Citizen Hotel, Autograph Collection

The hotel has a great vibe with old world architecture styling coupled with a staff that is friendly and very helpful adding to the experience, but that is where the goodness ends. I will make sure I check the venue across the street before booking again. I was here for a Friday and Saturday night with both nights having a large street festivals in the park across the street and all I can say is LOAD....the hotel staff were even annoyed. This would have been something to update customers when booking because I cannot emphasize just how load the music and crowd were. Again, everything about this hotel is great; building, decor, staff, bar/restaurant, but the noise from the street festival very much ruined my stay.

It is a beautiful historic building, located at a nice location close to restaurants and the Capital Building.

It was difficult to get information during my stay. I had a hard time getting through to front desk via phone. In addition, there were no maps posted anywhere that told you where amenities like the gym were located. The menu on the TV was no help. No maps or info at the front desk, not in the room, nor in the elevator.

Hotel is nice

Downtown Sacramento is a disaster. Downtown Sacramento feels very unsafe and poorly maintained. The park across from the hotel is heavily occupied by people struggling with homelessness and substance use, which makes the area uncomfortable. There’s also loud drag racing at night, adding to the sense of disorder.

Wonderful, unique and comfy hotel! Love the old styling - just added the best vibe. Room was comfortable and well-decorated. Staff was friendly, helpful and added to the experience. Would definitely stay here again. I'm writing a separate review for their restaurant, which was exceptional as well,

The whole vibe at the hotel is great. It's very calm and welcoming. Staff was great. Shout out to Ludwig from the valet staff!

We have been celebrating my boyfriend’s birthday annually in California for the past 5 years and this was the first hotel stay I’ve ever experienced such sweet hospitality. The concierge surprised us with a complimentary bottle of champagne. It was just the perfect way to start the birthday celebration. Thank you Jarrett!

Excellent customer service, staff was amazing. I had the valet take my car and every time I requested my car, they would bring it out for me right away. The room was beautiful and clean.

The room didn’t have trash bags.