The Citizen Hotel, Autograph Collection

What a great hotel! I loved the check in and Angelica took great care of me. She made me feel welcome and was fast and efficient. I didn't get to meet the maintenance team but my hat is off to them. They keep this 100+ year old hotel (that's what I was told when I asked) in great shape. Everything in my room was well cared for and in working order. That isn't always easy in older hotels. I didn't get to try the restaurant because it was a quick stay but breakfast looked like they were busy. Loved my stay and this would be my choice if I am back in the area.

The staff was fantastic

Feasibly the worst bed I've slept in. The windows don't keep any sound out. Felt like I was outside.

Breakfast was delicious. Cleanliness of the room and everything functioned as expected.

Valet did take a while and I was checked out when I planned on returning same day. I also didn't like that upon checking in, I was not advised that there would be $100 hold per day on the card for incidentals. Also, I almost got charged for valet parking when I was advised upon check in that it would be comped throughout my stay when I sign up as a Bonvoy member for the first time. Also the hotel was a little loud at night from being on the main street.

Alles war traumhaft das Frühstück und das Bett waren das beste

Absolutely loved staying here! It's a short walking distance to the convention center, it's a beautiful hotel, and the restaurant The Grange is lovely to sit in in the early morning to eat the delicious food. As a Marriott Platinum member, I love how this hotel offers you two free entrees daily at their restaurant. Really good service. The staff was friendly and helpful, the room was clean, and the location is in a good place. Downsides I experience, but which would not affect me returning to this hotel: If you're a big guy like me, the toilet seat is something to consider. It's one of those old toilets with a circle seat and not an elongated seat so be ready for awkward bathroom visits. There is only valet parking for this hotel and it can be easy to miss where to bring your car in if you've never been to the Citizen before and don't know where valet is. These criticisms are mostly for myself to remember in the future when I should return to this hotel, but overall it is an excellent hotel and I had a great stay.