The Citizen Hotel, Autograph Collection

The holtel and staff were great

The location is not great.Area seems sketchy.

Valet needs more assistance and line was long.

Stunning

The property was extremely clean and had a sweat aroma almost like a bakery.

What I like most about the property was the service and the attention to detail in the decor.

The food in the restaurant is very good. Atmosphere, decor and history of the hotel is what we love about the hotel. Plus some great views too from the upper floors.

We've stayed twice and have had a great experience. The bathroom pocket door on one of the higher corner rooms was a little off and could use a little maintenance to work better.

I have been booking rooms at The Citizen Hotel (Autograph Collection) almost every single week for the past year—easily 52+ nights annually—for high-profile celebrity clients. That consistent, high-volume business ends today because of one front desk agent’s complete unwillingness to help. On December 14, 2025, my client arrived to check in but had lost his wallet and couldn’t present a physical card for incidentals. I immediately called the desk and offered to provide a credit card authorization form (standard practice in the industry). Agent Anissa flatly refused, citing “policy” for third-party bookings. When I asked her to simply cancel the existing non-refundable reservation so I could rebook directly and handle payment myself, she again refused and told me to contact Expedia/Hotels.com—even though Expedia confirmed the hotel has full authority to cancel or modify. Because of Anissa’s rigid, unhelpful stance, I was forced to book and pay for a second room that same night for the same guest. I lost an entire unnecessary room night due to her lack of flexibility and poor customer service. I escalated the issue to management (Antonio Sifuentes, Director of Rooms), who apologized but offered no refund or meaningful resolution—only the suggestion to book directly in the future. That does nothing to address the immediate financial loss caused by their staff. As a result, I have canceled all remaining reservations for the rest of the year (including this weekend) and will no longer book at The Citizen Hotel or any other Autograph Collection property. You’ve permanently lost a guest who was bringing you guaranteed revenue of at least 52 nights per year, if not more. There are plenty of hotels in Sacramento that understand hospitality means working with loyal guests in reasonable situations. The Citizen Hotel clearly does not. Save yourself the frustration—stay elsewhere.

Location

The staff is really snotty and the room I booked somehow got taken so my room wasn’t what I payed for