Bay Inn & Suites Troy

Nice hotel

Hotel is under renovation, so no pool available. This should be told before booking. This is the 2nd time we have run into this situation while using hotels.com and we are not happy to have paid for a hotel room thinking we could relax with our grandkids whwile they have fun and swim.

We didn’t get room that was pictured. No hot tub or pool. Sadly disappointed..

Staff were so friendly and helpful. I forgot my phone charger in my room and the housekeeper ran outside in hopes to catch me still in the parking lot (I was). I booked the wrong room and they were quick to correct MY error and switched my room for me. The property is under remodeling , but it is still easy to get around. It was perfect for a one night stay to get rear on a long drive. I make this drive a few times a year and will definitely stay here again. Please note the pool is closed due to the remodel, but they have jacuzzi tub rooms!

It was inexpensive

This hotel is not adhering to any corporate standards The free breakfast was not even worth the hot brown water they called coffee, the two options of a tiny tiny poppy seed muffin or some BS carsonant There was NO kelix in the room the microwave was not working either. I was like damm WTF?

The lady at the desk was very helpful and friendly. This is an older building that is being renovated and updated. The only reason I didn't give it all 5 stars is because it was advertised as having a free breakfast, but the dining room was being updated, so the breakfast was some kind of sandwiches. We decided to go to a nearby cafe instead.

Hotel couldn’t find my reservation I made through hotels.com. Smelled like smoke, renovating everywhere, dirty pillowcase and dirty towels.

Area was nice to be around a lot of restaurants

Lack of towels and didn't vacuum room. No soaps to wash. There are no blankets on bed, just a small throw at the end of bed. No real breakfast, just coffee and muffins.